Xbox Series X turns on to colors being messed up.

Hi Amanda, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Have you tried to use a different HDMI Cable? Also, have you tried to use a different TV? This is to isolate the issue further.

this just happened to my xbox too tried differnt cords and different t.v. def problem with the xbox. I tried same cords with a different xbox and it worked fine. I turned it on color was messed up, turned it off, then turned it back on again and no picture
or sound.

Thank you for your answer, but I think you did not understand my question. To sum up: 4k doesn't matter.

The problem is that hdr blu-rays work fine on ps5 (good colors).

So the HDR to SDR conversion is correct. But on xbox series x, in comparison with ps5, the picture is too dark.

So the HDR to SDR conversion on the xbox series x is bugged. I don't think it's a washout color issue.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Press and hold your console's power button until the console turns off, remove the power cord and HDMI cable, after 1 minute, turn your console back on and see if that resolves the issue.

If the problem persists, try using another HDMI cable in another HDMI port on your TV, or if possible, test the console on another TV.

Hey there,

There may be an update on this issue, I am just getting some clarification on what the issue is, what we found, and how that impacts you. For the time being, can you confirm that you can still play Life is strange remastered even though the Game Pass screen pops up?

Hoping I get an answer today but if not, I will try and push for Monday for clarity.

Thank you for your patience and congrats on your new Xbox Series X! Early birthday gift huh?

John

Yes, I can still play it on the Xbox Series X, just have to skip the Game Pass with B Button on controller, also there is another issue I want to report , I went to load Life is Strage True Colors, on my Xbox Series X, it says now that it has 4 updates, not sure its downloading all 4 of them, but the Update under Manage doesn't detect them or any of the other games, it seems a lot of the Games that are under optimize for Series X has updates, but they are not being automaticly detected, upon launching Life is Strange True colors I got an update or upgrade prompt screen. also

if I go to Manage Life is Strange: True Colors under Updates it detects 3 items now, but when I go to click on the Updates button above Saved data, it shows 0 updates found and reads Here's where you'll see available updates for games and apps on this console, message, I don't know if the launch game for true colors will update all of the 4 total updates, since so far it only loaded 1 into the downloads on the Series X console.