Xbox Series X turning off with no Info, Joypad still online/connected

This is not helpful because it is the opposite problem. The Xbox turns back ON when you turn it off while still in dev mode. I have the same problem with Xbox Series X.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello NickKatsi, if you are on a Series S/X console try turning off crossplay by following the steps below.

Turn Off.

To disable crossplay on your Xbox Series X or S, follow these steps:

1-Press the Xbox button on your controller to open the guide.

2-Select Settings.

-3Select General.

4-Select Cross-Platform and Online Play.

5-Select the toggle next to Enable Cross-Platform Play to turn it off.

Hi, all the xbox on the market (also xbox one x - aka scorpio) support the compatible controller directly connected with an usb cable.

You can simply use a usb-micro usb cable to connect the joypad to the console, in this way you can use the controller without the batteries inside.

More info here: https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Hi



Thank you for posting to the Microsoft community.

I understand that you are experiencing an issue with your Xbox Series X where the controller is working, but the Xbox is not responding to the commands. I'm sorry to hear that you are facing this issue, but I'm here to help you resolve it.



Firstly, I would suggest you try resetting your Xbox Series X and your controller. To reset your Xbox Series X, press and hold the power button on the console for 10 seconds until it turns off. Then, unplug the power cable from the back of the console and wait for 10 seconds before plugging it back in. Turn on your console and check if the issue is resolved.



To reset your controller, press and hold the Xbox button on the controller for 10 seconds until it turns off. Then, press the Xbox button again to turn it back on. Once the controller is on, try to connect it to your Xbox Series X and check if the issue is resolved.



If the issue persists, I would suggest you try updating your Xbox Series X and your controller to the latest software version. To update your Xbox Series X, go to Settings > System > Updates & downloads > Console update. To update your controller, connect it to your Xbox Series X using a USB cable and go to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Device info > Firmware version. If there is an update available, follow the on-screen instructions to update your controller.



If the issue still persists, I would suggest you try connecting your controller to your Xbox Series X using a USB cable and check if it works. If it does, then the issue could be with the wireless connection between your controller and your Xbox Series X. In this case, I would suggest you try resetting your wireless connection by going to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Disconnect > Connect.



If none of the above steps work, I would suggest you contact Xbox support for further assistance. They will be able to provide you with more advanced troubleshooting steps and help you resolve the issue.



I hope this helps you resolve the issue with your Xbox Series X. Let me know if you have any further questions or concerns.

We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator

The Xbox factory reset on the series X still did not work, it wouldn’t connect to the network. I connected my original Xbox one (2014) back up to my monitor and I was able to play online games just fine on there, same Microsoft account and internet that the series X was not connecting too. My Xbox series x keeps saying it has a hardware issue when trying to connect the internet, I’m pretty sure this proves it’s a physical problem with the hardware on my Xbox. I still have warranty on it and can return it and trade in for a new one. I’ll try doing this and seeing if the trade in one works.