Xbox Series X: Turn off disc drive check upon boot

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble viewing your Xbox Series X on your TV. Here are some things you can try to troubleshoot the issue:

Check the HDMI connection: Make sure the HDMI cable is properly connected to the Xbox Series X and the TV. Check the HDMI cable or HDMI ports on your devices for visible damage.

Check TV input: Make sure your TV is set to the correct input for the HDMI port your Xbox Series X is connected to.

Restart Xbox Series X: Try restarting your Xbox Series X by holding down the power button for 10 seconds until it turns off, then unplug it and wait a few minutes before plugging it back in and turning it on.

Reset display settings:

If there is a disc in the console, eject it.

On your console, press and hold the Xbox  button for 10 seconds to turn it off.

Press and hold the Xbox  button and the Eject button until you hear a beep to turn on the console. You will hear a beep immediately and a second beep 10 seconds later. The power light will flash before the second beep. Don't let go until you hear the second beep or see the console boot into low-resolution mode (the Xbox boot screen will appear slightly pixelated).

Note If you have an Xbox Series S or Xbox One S All-Digital Edition, you will need to press and hold both the Xbox  button and the Pair button as your console does not have an Eject button.

Check for updates: Make sure you have the latest update for your Xbox Series X installed. Updates can sometimes fix display issues.

Hope these suggestions help!

It actually does. I got the Series X this holiday at $349, and the same disc is working perfectly. I have determined that the Xbox One X disc drive is trying to read Cross Gen discs differently than Xbox One discs. The disc drive on the Series X doesn’t have this issue. You might need a new disc or you might need to send your Series X for maintenance.

series x has disc drive and the series s does not

smart delivery is so it downloads the content for the specific console

hence why the game case has series x and xbox one advertised on it. the disc can be used in series x and xbox one consoles, the series s does not have a drive therefore requires digital purchase.

Remove the disc from the console, Turn off your console, disconnect your external hard drive and turn the console back on with the external drive still disconnected. Once the it has fully booted to the Home screen, you can connect your external drive again and then try running the disc

Hello Wrightkathy,

Nilay here and I'm glad to answer your query today.

The first thing to check is the HDMI cable. Make sure it is properly connected to the Xbox and the TV. Another thing to try is switching the ends of the HDMI cable. For example, put the console's end of the HDMI cable into the TV and vice versa.

Check TV input: Make sure your TV is set to the correct input for the HDMI port your Xbox Series X is connected to.

Restart Xbox Series X: Try restarting your Xbox Series X by holding down the power button for 10 seconds until it turns off, then unplug it and wait a few minutes before plugging it back in and turning it on.

Reset display settings:
If there is a disc in the console, eject it.
On your console, press and hold the Xbox  button for 10 seconds to turn it off.
Press and hold the Xbox  button and the Eject button until you hear a beep to turn on the console. You will hear a beep immediately and a second beep 10 seconds later. The power light will flash before the second beep. Don't let go until you hear the second beep or see the console boot into low-resolution mode (the Xbox boot screen will appear slightly pixelated).
Note If you have an Xbox Series S or Xbox One S All-Digital Edition, you will need to press and hold both the Xbox  button and the Pair button as your console does not have an Eject button.

Check for updates: Make sure you have the latest update for your Xbox Series X installed. Updates can sometimes fix display issues.

Good Luck
Regards