Xbox Series X suddenly not reading DVDs, Xbox 360 discs, or past generation Xbox one discs....

I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.

Sorry about your issue there.

Is it just this one game or do other Xbox 360 discs have issues?

The Series X optical drive contains two lasers, one for reading DVD discs and one for reading Blu-Ray discs.

Have you also tried DVD movie discs to see if they play? They must be DVD discs, not HD or UHD BD discs.

Unfortunately if the drive has a fault reading discs, you'll need to get it repaired. If your console is out of warranty it will be at a cost.

Hi,

It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.

Hi,

Can you please check other backwards compatible Xbox 360 games (if you have any) and see if they prompt you download.

Call of Duty WW2 is an Xbox One game and as such is on a Blu-ray disc. Mortal Kombat (2011) is an Xbox 360 game and is on a DVD disc. It may surprise you to know, the Xbox One and Series X have different lasers built into the optical drive to enable the reading of different types of discs.

It's possible that the laser that reads Blu-rays is fine, but the laser that reads DVD discs is faulty.

Try a DVD movie disc (not an HD Blu-ray disc). If these also do not play, then the fault is with the drive and you'll need a repair or replacement console.

The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.