Xbox series X sound and display issue.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

What you have explained and all the troubleshooting you have already tried points to a hardware issue with the console, especially the issue with the audio. Support should send you a follow up email within 72 hours.

However, there are 2 choices I'll recommend;

1. If you bought the console from a third party store, you can take it back there for a replacement. You're likely to get one if you bought the console within 30 days.

2. If that's not an option, you can send the console to Microsoft for a service repair. You can see details on how to proceed with that here https://support.xbox.com/en-US/help/hardware-ne....

Just an update: I still haven't received a follow up email from microsoft so today I just took the xbox back to my local Walmart. They refunded me the money but said they couldn't order me a new one so I guess I'm just back to hoping that one day I can find another one available someday. Kind of a bummer.

I know that the other option was to send it via mail back to microsoft for repairs but the idea of sending it through the mail where it could get lost and the fact that it's hard to communicate with microsoft as is just doesn't give me overwhelming confidence that that would be a good idea.

Merry Christmas to you too

I bought it from Walmart online. I am almost 100% sure it's a hardware issue. I can play stuff on it if I set everything to 1080p and I can get audio by plugging in a headset to the controller but that just wont do. So I will likely be taking it back to a local Walmart in person and hopefully get another one within a month. But, as I know they are a rare commodity, I won't hold my breath.

Thanks for responding. I'll wait a bit for the support email but at this point, honestly tech support just doesn't really seem to be of any sort of help. I know they try but there is only so many times I can turn it on and off again and try to re-explain the issue. I'm real disappointed for sure, but I'm not mad. It's Christmas time, and people need to not worry about my problems so much. Tech Support can only do so much and even though we couldn't communicate so well, I truly admire the dude's patience and perseverance.

I guess I just needed to get that off my chest.
Merry Christmas.

It is sounding like a hardware fault as noted above, especially given it is having audio and visual issues

There's a thread on Reddit about the LG CX and video issues...different model but may still be some useful things in there to try (there are a few swear words in the thread to be aware):

https://www.reddit.com/r/OLED/comments/jt0a2t/lg_cx_with_xbox_series_x_stuck_on_low_resolution/

I doubt it will help given your audio issues as well but you never know. Regarding the audio issues, I assume you have messed with the Xbox Audio settings...changing to Stereo etc?