Xbox Series X softlocks on the game splash screen/crashes to home menu when trying digital...

Discus and support Xbox Series X softlocks on the game splash screen/crashes to home menu when trying digital... in XBoX on Consoles to solve the problem; Everytime I try to launch a more modern game (8th/9th gen, Xbox one/Xbox series X) that has been installed digitally I'm locked in at the games splash... Discussion in 'XBoX on Consoles' started by oisin owens, Feb 14, 2025.

  1. oisin owens
    oisin owens Guest

    Xbox Series X softlocks on the game splash screen/crashes to home menu when trying digital...


    Everytime I try to launch a more modern game (8th/9th gen, Xbox one/Xbox series X) that has been installed digitally I'm locked in at the games splash screen infinitely unless I hold the home button then the game crashes to the home menu or the console fully retsarts.

    Things that I've tried that work:

    Physical disks: Tested with Armoured Core VI, and works just fine no issues. To clarify I'm not settling for physical copies of games as game pass is simply much better value.

    Xbox Live/Xbox 360 digital games: Tested with Skate 3, Fallout 3 and Battle Block Theater, all of them work perfect.

    Everything else I've tried:

    8th/9th gen digital games: Tested Cyberpunk, Psychonauts 2, Palworld, Diablo 2 Resurrected, Forza Horizon 5, Farcry 4/5, Pillars of Eternity 2, Sunset Overdrive. All of them lock up on the splash screen and crash to home when holding the home button. Tested with stuff downloaded via game pass and games I bought digitally too.

    Update the console: didn't work

    Turned off/on/unplug the power: didn't work.

    Factory reset the console: same issue, retested with all of the same games with fresh reinstalls. Tried this at least 5 times now.

    Use a new Xbox account: used old and a new account with fresh settings and it didn't work.

    Different resolutions: 1080p, 1440p and 4k none work.

    Clear the chache: didn't work

    Make sure the console isn't overheating: its currently 1°C in my room with lots of airflow and I've been testing right after turning it on, its definitely not over heating.

    Change network settings: i completely reset all network settings, and tested across 3 different networks none of which worked. Also tested alternative MAC addresses.

    At this point I think I've realistically tried everything bar opening up the console and messing with it. I'm definitely up for this but I haven't seen any mentions of fixes for this issue done physically.

    :)
     
    oisin owens, Feb 14, 2025
    #1
  2. greeko88 Win User

    Launching games kicks me back to home screen problem.

    I have the same problem:

    DR3 - either crashes to home screen, or gets stuck at "Loading"

    AC4 - either crashes to home screen, or gets stuck loading the save game

    KI- crashes to home

    COD- Goes into a loop going back to the splash screen after showing the menu for a second or two

    These are all digital download games. I'm on my 2nd replacement xbox and support hasn't been able to help me at all.
  3. ArminatorX Win User

    minecraft bedrock loading problem

    How exactly is the game not loading anymore?

    Does i show the splash screen and throws you back to the home screen?

    Does the game start to the main menu of the game itself and then crashes?

    Or do you get to the main menu, and you can't load a previous world?
  4. Михаил Яно Win User

    Перестала работать игра [Edit - Translation] - The game stopped working

    I play on xbox one. When I try to enter the game, the mujang splash screen is displayed, then it "crashes" to the main page
  5. ArminatorX Win User

    Game Launch Failure

    Does the game simply show the splash screen and returns to the dashboard before the game's main menu appears, or is the game actually starting and crashes to the dashboard when you are supposed to press A or otherwise start the game?

    Can you also try to hold the power button on the console for about 10 seconds, then turn the console back on, and make sure it shows you a green bootup screen with the Xbox One logo.

    If the green boot screen is not appearing, hold the power button on the console again for 20 seconds.

    After the console has finished starting and shows the home screen after the green boot screen, try to launch the game again.
  6. Joel Cerati Win User

    Gears of War 3 freezes on Press Start in Xbox One X and S

    Thank you. I did as you suggested and problem is still the same.

    I turn on the XBO X then launch Gears of War 3, see the Xbox 360 emulator splash screen, and the game crashes when I press the Start button.
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Xbox Series X softlocks on the game splash screen/crashes to home menu when trying digital...

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