Xbox series x Shutoff when playing certain enhanced games.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Please make sure your console is up to date.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update

Solution 3: If there is an external hard drive connected to your console now, turn off your console then disconnect it, turn on your console without it and try playing the game to see if it works fine.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Ive tried all of the above and still shuts off after about 10 mins with jedi survivors

I would presume that if a game is Xbox One X Enhanced, those benefits will also appear when the game is played on Xbox Series X, along with any Optimized for Xbox Series X benefits that same game might receive through future updates. I doubt seriously it
would be a step backward when played on the superior hardware.

Keep in mind the Smart Delivery feature, which will enable Xbox Live to send the best possible version of the game to Xbox Series X automatically. So that may be the Xbox One X Enhanced version, or (if the developer makes such an update possible) the Optimized
for Xbox Series X version. Given the choice, I'd want the Optimized version.

HI,

This an Xbox One X enhanced game. But to get the enhancement you'll need either a Xbox One X or either one of the newer Series X|S machines. The Series S is a digital only console though.

On an original Xbox One or One S, it will be the BC 360 game with no enhanced graphics.

You'll get access to an enhanced version regardless of disc or digital, but you need the right console to be able play the enhanced version.

Hi,

I did all the 4 fixes mentioned before i made this post. If it makes any difference this only happens when playing SERIES X/SERIES X Enhanced games. If I play a XBOX ONE or XBOX 360 game it will remain on without an issue