Xbox Series X shut off during gameplay and wont turn on

I was playing Assassin's Creed: Valhalla and the console shut off. The console won't restart. I've tried different outlets, other power cables, and unplugging for 30 minutes but the console won't start.

I suspect you have the same issues as others with the random shutdowns during game installs/playing games.

In your case my speculation is the shutdown happened at an inopportune moment (writes being done to system) and corrupted your drive rendering your console a brick. You'll need some type of engineering tool to reload the drive or have to get a replacement
unit. Maybe there is some emergency engineering startup button presses that will bring the console back to life?

Same issue for me with Valhalla !! Does your fan turn on ?

Hi Kelz,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Xbox. I understand that it's crashing during gameplay.

The best way to avoid game crashes or freezing is to make sure the software on your Xbox is up to date. Follow the steps below to check for updates.

Select the Home button in the center of your controller.

Select Settings.

Select System.

Available updates will be listed under Console info.

If your system is up to date, I would recommend that you perform a power cycle to reset the console's power supply, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Allow me to add two things that you might want to consider:

1. Ensure your Xbox One console is in a cool, well-ventilated place. - Make sure the console is free of clutter and that no vents are obstructed

2. Inspect the power cable—Are you using the right one? It should have been included with your Xbox. Also, is the power cable completely and firmly connected to both the power outlet and console?

3. Check the power outlet—Does anything else power on when connected to the same outlet? Try plugging in another electronic device to see if it works. And if you're using a power strip or surge protector, make sure it's receiving power through its outlet too.

If all else fail, I would recommend that you create a service request ticket through this link for possible repair or warranty claims: https://support.microsoft.com/devices

Regards,

Alvaro

I swapped power supplies and problem is still there. I put in a movie and the movie runs perfectly fine. It's still going and we are approaching 30 minutes.

DoG WR4TH,

When your playing Call of Duty 4, does your xbox or power supply feel warm? Movies don't take as much processing power as games like COD do, so it's possible your xbox may be getting too hot. If you have it, spray an air duster into the xbox and see if any
dust comes out.