Xbox series x showing static on LG OLED

Joshua Rodriguez5 · Nov 23, 2023

Xbox series x is connected to the LG OLED via the Xbox series x 2.0 HDMI cable. Yet for streaming apps, YouTube, a game or two the screen goes to static. Sometimes it goes away on its own and sometimes I have to reset everything. Per other discussion boards and even Reddit, this is a recurring common issue. Yes it has been reset, both Xbox and TV, from factory to different settings such as bit rate, unplugging all the cables and even resetting WiFi routers and unplugging and replugging Ethernet cables going from Xbox to router. All the forums advice and previous Microsoft advice has been done. The recurring theme seems to be an Xbox issue with smart TVs, everyone gets told temporary fixes and get ghosted after being told they (Microsoft) will look into the issue. This is not a new or unique problem. Do we have a solution or update soon? Xbox and TV are up to date, and this problem can also be found on other forums, and recurring reddits posts

:)

CarTzy

Hello Joshua Rodriguez5,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're experiencing this issue with your Xbox Series X and LG OLED TV. Based on the information you've provided, it seems that you've already tried all the troubleshooting steps that are commonly recommended for this issue.

At this point, I would recommend reaching out to Xbox Support directly for further assistance. They may have additional troubleshooting steps or be able to escalate the issue to their engineering team for further investigation. You can contact Xbox Support by following the guide below.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

ChewyWaffles

That seems interesting, but my understanding is that this is primarily an Xbox Series X / LG OLED combo issue. I will still try this, though.

ChewyWaffles

Having this issue with the series X and the 2020 77” LG OLED. Only thing that fixes it is turning the TV off and on.

Scary Jon

I have the same issue and just gone into Xbox Germany for second 'repair'. I've left a note.

What's really annoying me is this: LG OLED TV AND XBOX SERIES X UNLEASH NEXT-GEN CONSOLE GAMING EXPERIENCE | LG NEWSROOM - They're a partner and the C2 was recommended!

I've been with Xbox since the OG console and now this issue is plaguing me and I may have to switch.

Devils River 90

I don't know if I'm making a similar post or just responding to the OP. But I am having the same black screens on my Netflix shows. Series x and 2020 LG oled 55". Never had any issue with one X. Anybody find a way to report this?

Xbox series x showing static on LG OLED