Xbox series X screen has green dots and keeps cutting out. How can I fix this?

joe doliczny · Jul 25, 2023

My xbox series x screen has green dots in the background and keeps cutting out after about 20 seconds consistently. I have checked all hdmi cables and there's no issue with other devices. Anyone experienced this before with their xbox or know how to resolve? I can't believe a £500 console could break after less than 3 years.

:)

WattyNuela

Hello, Joe.
It’s good to know that isn't the console.

Let’s try to troubleshoot your TV. For that purpose, please try:

1. Verifying if there is a firmware update pending for your TV.

2. Do a factory reset for your TV.

WattyNuela

Hello Joe, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I'm sorry to hear you're having some trouble with your Xbox Series X. Let's try to sort this out.

However, before that, I would like to ask some questions:

Is your console enrolled in the Xbox insider program?

Do you experience this behavior everywhere, including the dashboard?

May I know if you tried connecting your console to another HDMI port, TV, or testing other HDMI cable?

joe doliczny

Hi Manuela

I tried that and no luck, things have actually gotten weirder.

I have 3 hdmi ports and have tested my laptop, amazon fire stick and xbox through all of them.

The laptop and fire stick work through all of them fine. The xbox will work for a few seconds in hdmi 1 then nothing, for hdmi 2 & 3 it's the same green spots and cutting out. It's very strange. I've attached a photo to show what the xbox screen looks like.

The issue occurred when I got the amazon 4k firestick funnily enough, but I've tried removing it and doesn't have any improvement.

The TV is only a few years old as well and a Hitachi 4k so would expect it still to work. Not sure what to do now.

joe doliczny

Hi Manuela

Thank you for getting back to me. I have just tested it on my computer monitor and its working okay. This suggests then it's an issue with the TV or hdmi cable. The weird thing is both the hdmi cable and port work with other devices, such as Amazon firestick and laptops. Good news it isn't the xbox as it first appeared but not sure how I can fix the issue.

WattyNuela

That’s unfortunate to know, Joe.

Based on all this information, I can suggest two possible solutions:

A. Go to console settings > system > console info > reset > choose “keep my games and apps”.
Additionally, make sure to know your account credentials before doing this process.

B. Perform an offline update on your Xbox. You may want to review all the steps, requirements, and files you need to download by clicking below:

https://support.xbox.com/help/hardware-network/...

Xbox series X screen has green dots and keeps cutting out. How can I fix this?