Xbox series X screen graphics 'bleeding' white artficacts in Starfield

KajPar · Sep 6, 2023

Hi,

my Xbox is having graphic issues with the newly released Starfield game.

It is and was working fine for every other game (except maybe DiRT 5 almost right after the console was bought, but it was different kind of full screen graphgic glitch).

What's wrong can be seen on the attached screenshot.

Moving around or turning refreshes the screen and all looks fine, but it immediatly starts 'bleeding' the white.

Any suggestions? Or is that some manufacturing defect?
Can something be done about it? The console replaced maybe due to a hidden fault?

:)

ㅤ 7

Hi,

I’ve tried a different monitor, different HDMI cable, re-installed the game, reset the Xbox entirely, updated the game to the latest patch and still have no luck resolving it.

Also, tried every one of the troubleshooting steps from Bethesda support.

No graphical issues with any other game so far.

KajPar

Hi,

sorry but what you sent here doesn't really help...

There is no option on Xbox series X to send feedback.

When you press and hold xbox button it shows power options and not whatever you said in point 1.

Additionally for 5th day straight I cannot register my xbox via the devices page even though support said it should be enabled within a day.

That's 0/5 for support :|

Tomm_A

Hello ㅤ 7,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you are experiencing issue with graphics on the game. Let us check and see on what we can do to help resolve your concern in a timely manner.

If we may ask, are using Quick resume or sleep features for your Xbox Series X? Have you tried adjusting TV settings and trying different screen to see if the issue still occurs?

For the meantime, follow the troubleshooting steps provided by the game developer support team in trying to fix performance issues on Xbox Series X. There was also a new patch release recently to help fix the issue related to the game. Make sure to keep your games updated. You can follow the steps provided in the link here: What should I do if I'm having performance issues on Xbox Series X|S? - Bethesda Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

KajPar

Hi,

I managed to send feedback via xbox power options. It required additional installation of reporting software that wasn't mentioned in the first reply.

I sent feedback but it looks like it goes into the void. Any chance I will get some kind of reply/resolution?

Tomm_A

Hello ㅤ 7,

Thank you for your prompt response.

We appreciate for trying to isolate the problem in your end and it seems that the issue you are experiencing is a bug or in-game specific issue. What we can do is to submit ticket to the game developer support team for further assistance. You can also provide feedback so this can reach to the game developers support team.

To submit a ticket, click here: Starfield - Bethesda Support

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Xbox series X screen graphics 'bleeding' white artficacts in Starfield