Xbox Series X recognised as Xbox One in Microsoft Account Devices

LeonWolf1 · Nov 16, 2020

The device was not recognized correctly.

When I go to my devices in Microsoft Account my Xbox Series X is recognized as Xbox One.

The serial number of the device is correct.

How to fix it?

:)

Sdw Black

I have a Xbox series X and Xbox one. And when I try to purchase the deluxe edition on the series X I also get the red exclamation "not playable on this device" which is weird. However I do see that under the more info option of the game details it states. " Installation install on your home Xbox one console plus have access when you're connected to your Microsoft account" not sure if it's related but my Xbox series X is sharing home profiles with my Xbox one hecne the series X is set as the home for the Xbox one and vice versa. Were you able to download it and play ?.

Don B1

I have Xbox one x, want to buy GTA v for Xbox one x|s for $39.99

When hovering over the buy button in Microsoft store on GTA v series x|s a small text bar appears saying. This is not playable on this device.

I have Xbox one x.

But the store says GTA v series x|s is not playable on my Xbox one x.

Obsessive Power

The digital version Flight Simulator 2020 is an Xbox Play Anywhere title, this means that if you purchase it on the Microsoft Store or Windows Store it can be installed on both systems.

I'm afraid if your Laptop does not meet the minimum spec it won't work on your device. If you buy an Xbox Series X or Series S and use the same account you can install and play it on there.

Note: The console must be a Series X or S. MSFS2020 is not compatible with the older Xbox One, Xbox One S, or Xbox One X

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When you say don't work, do you mean the console don't recognise the drive or you can't play games from it?

Also is it the Xbox One X or Series X?

SimonNielsen5

Same issue here, after various updates to Windows 11.

Firstly, the device was before recognised as "xbox elite series 2" I believe, but is now recognised as a generic xbox wireless controller.

Secondly, the paddles on the back are now disabled if no profile is selected. However, if a profile is selected, the paddles on the back are recognised as the A, B, X and Y buttons.

Fingers crossed MS will update this soon! Great controller otherwise. I would like to be able to use the paddles though.

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