Xbox Series X randomly shutting off

just got my series x 2 days a go and my console will randomly freeze then shut off im having texture issues with games that are enhanced and also audio issues

I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

Also, It would be great if you can delete the local save of the game.

If the issue persists, please try to soft reset the console

Did you ever find out what went wrong? My Xbox series x keeps doing this. Someone said to my it’s the motherboard but I don’t wanna pay and send it off it it isnt

Sometimes you need to try on a different Microsoft account, also you can add your address prior to create the service order here

https://account.microsoft.com/billing/addresses#/

Hi PentoPeeL! My name is Ricardo an independent advisor ready to help you with this situation!

If this only happens with this game please try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps