Xbox Series X randomly shuts off during 2k

Hi AndrewHanel,

Thank you again for your immediate response.

Based on the screenshot you have shared with us on section 6A, it explicitly tells us that only if Microsoft determines that the Microsoft Product malfunctioned under Normal use conditions during the warranty period due to a defect in materials or workmanship etc. Now, currently you are communicating through Microsoft Community platform wherein members do not have the capability to determine whether the device has been damaged due to misuse of the user or just malfunctioned due to normal usage — hence section 6.A has not been successfully fulfilled. Because of that, we highly recommend you to submit a bug and allow the Team Xbox to investigate the issue with the game - NBA 2k23. If found out that the game is needs improvement then that would be raised to the right people. Please follow the steps below:

1. Install Report a Problem app from Microsoft Store in your console.
   
2. Press and hold the Xbox button, and then select Report a problem and choose Report new problem.
   
3. If you’re experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.
   
   Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section “Report a problem with media tracing.”
   
4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
   
5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
   
6. Enter a this title: [Forum NBA2k23 crashing Console shutting-off]
   
7. Enter a description of your issue. Consider the following questions when deciding what details to include:
   
   • What is the problem or unexpected behavior?
     
   • What steps did you take to encounter the problem?
     
   • What additional software, hardware, or accessories were you using when you encountered the problem?
     
   • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
     
8. Select Submit. It can take several seconds for your problem report to send. The details about the steps can be found on this support article: Provide feedback to Team Xbox | Xbox Support
   

EDIT:

Do you mind sharing other games you are having issues with? That way we can isolate whether the console is defective because of how it was being manufactured or else the issue you were experiencing is caused by the bug of the game.

Should you choose not to submit a bug to Team Xbox, then there is not much else we can do. You are more than welcome to send the device in for repairs covered by your warranty.

Regards,

Step 3 is where the issue is:

Thanks for your quick response, AndrewHanel.

Would you mind selecting the later part?





Let me know if that is not available by sending a reply here. 😊

Regards,

Normally, yes. Going to the retailer would be a much easier, but they have a 90 day return policy. Since the retailer isn't the one that put the console under warranty, I went to Microsoft, and Microsoft says in their own warranty that they'll refund the purchase price of a product purchased at an authorized retailer. Section 6, paragraph a:

I would completely understand that if Microsoft wasn't the one that holds the warranty. If Microsoft is incapable of fulfilling the warranty I need to ask the retailer for a refund? Or are you saying that Microsoft just flat out doesn't do refunds, and will continue to "fix it" until the warranty expires and then I'm left with the aforementioned glorified paper weight, minus another $20-50 paying for shipping back for service every few months?