Xbox series x randomly black screens and disconnects repeatedly

Discus and support Xbox series x randomly black screens and disconnects repeatedly in XBoX on Consoles to solve the problem; I have a 4 month old Xbox series x and it has started to randomly black screen for one or two seconds at a time every fifteen to twenty seconds. I... Discussion in 'XBoX on Consoles' started by Michael Fuchs1, Aug 17, 2022.

  1. Xbox series x randomly black screens and disconnects repeatedly


    I have a 4 month old Xbox series x and it has started to randomly black screen for one or two seconds at a time every fifteen to twenty seconds.

    I have a LG C1 tv and a older Samsung lcd tv. It does this on both tvs using the original hdmi cable. A replacement hdmi 2 cable and older hdmi cables also. I have done a console reset twice and the problem persists on both tvs.

    Has anyone encountered this issue and a fix?

    :)
     
    Michael Fuchs1, Aug 17, 2022
    #1
  2. Michael Fuchs1 Win User

    Xbox series x randomly black screens and disconnects repeatedly

    The lg c1 is specifically a 4k 120hz tv I put it to match the resolution and also matched the resolution on my older tv also. It doesn’t seem to matter the video settings. Are there specific settings I should try?
  3. Dérek Augusto Win User

    Xbox series x randomly black screens and disconnects repeatedly

    Console reset is not factory reset.

    They are different procedures.

    It means activating your warranty and sending your console in for a review by the microsoft repair team.
  4. Michael Fuchs1 Win User

    Xbox series x randomly black screens and disconnects repeatedly

    I’ve done that as stated in my initial post. What does “trigger the guarantee” mean?
  5. Michael Fuchs1 Win User

    Xbox series x randomly black screens and disconnects repeatedly

    So on the console I set the resolution as you said. Still happens. I switched to the older TV which has no low latency or variable refresh rate. Have the hdmi to auto detect and it’s still doing it.
  6. Dérek Augusto Win User

    Xbox series x randomly black screens and disconnects repeatedly

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Michael, when the console flashes black screen, it means the device is not supporting the image.

    We are not able to assist your screens, such as your TV or monitor.

    But I will give an example to understand.

    A samsung tv usually has Game mode, this game mode, depending on how it is configured and how the console resolution is configured, causes an error and starts to flash the screen.

    So take a look at these TV settings, and especially the console settings, like choosing a resolution compatible with the device, disabling 4k, or 120hz on the console.

    I look forward to more information, friend.
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Xbox series x randomly black screens and disconnects repeatedly

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