Xbox Series X pending payment dissapeared

Discus and support Xbox Series X pending payment dissapeared in XBoX on Consoles to solve the problem; I pre ordered the series x on the 22nd September when they initially launched. Since then, the status in my order history was listed as "Pre-ordered".... Discussion in 'XBoX on Consoles' started by IMORTAL X GINGE, Nov 5, 2020.

  1. Xbox Series X pending payment dissapeared


    I pre ordered the series x on the 22nd September when they initially launched. Since then, the status in my order history was listed as "Pre-ordered". A week or two ago the status changed to "Pending" and the image of the console turned into a blue square.
    Then on 2nd November I checked my mobile banking app and saw that the pre order payment was in my pending transactions and my available balance was £450 below my actual balance, meaning the payment should be taken within the next few days. The order status
    in my order history then changed back to "Pre-Ordered" and the console image re appeared again. However, I just now checked my banking app again to see the pending payment has dissapeared and that my available balance has returned to what it was before the
    pending payment was intially shown. Checked my orders on microsoft website and the series x is still listed as "Pre-Ordered". I'm really confused right now, when is the money going to be taken and will the console arrive on launch day?

    (EDIT) Someone on Twitter just told me they got in touch with microsoft over the phone and found out that microsoft take the money and put it back in your account again to make sure your payment details are correct. Money should be taken when the item ships
    a few days before launch. Added this just in case anyone else had the same issue

    :)
     
    IMORTAL X GINGE, Nov 5, 2020
    #1
  2. BosMcGee Win User

    Need payment help

    I do not but I got an email that my payment couldn't be processed Wednesday and did it again for the same exact purchase, and my bank statement shows 2 pending for the series x and I even showed support the statement
  3. ngocphi Win User

    Why can't I contact Microsoft? fault their end apparently

    The xbox series x isn't till the end of the month

    The xbox one version is still pending
  4. Thiago Renato da Sil Win User

    Can I change the address on a pending Xbox series x order?

  5. Obsessive Power Win User

    xbox series x

    Hello,

    Does your console show as shipped? Was the payment pending but has been returned to your available balance?

    I've seen this on here on
    another thread
    .

    My console is showing a shipping ref, but the payment was returned. I can only assume there has been some kind of 'change' with the pre-order payments and now they are going to charge again soon.
  6. Obsessive Power Win User

    Xbox Series X Preorder

    Hi,

    As I understand it, 'Pending' on an Xbox Series X or S order means that your console is assigned and waiting for shipment. Baring any unforeseen delays you should get it on the launch day. Mine says pending too.
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Xbox Series X pending payment dissapeared

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