XBOX Series X or Game Software Issue??

Joseph MasterXploder · Feb 15, 2023

I have an Xbox Series X that randomly kicks me out of Destiny 2 (while in the game) and back to the home screen for unknown reasons. I'm not getting any Destiny 2 server error messages or anything, just a sudden black screen for a brief second, followed by the Xbox home screen. I'm able to go back into Destiny right away, but I have to go through the game loading process all over again. I mainly play Destiny 2, so I'm not sure if it's a Destiny issue or an Xbox issue... it's very random and kinda rare but still annoying. It has happened maybe 3 or 4 times the past few months! Anyone else is having these issues, and any clues on how to fix this?

:)

Rostom L

Hi Joseph, I'm Rostom, an Independent Advisor. I will be glad to help you here.

It's hard to say which has the problem if we could not isolate it by testing out different games.

Just make sure that your console is up-to-date and also check for your game updates.

I recommend that you follow all the suggested steps here https://support.xbox.com/help/games-apps/troubl...

Joseph MasterXploder

Thanks for the reply! I thought about trying different games, but the amount of time I would most likely be devoting to something so specific, random and rare would be a headache. I'm also all up to date on my xbox and destiny...

Rostom L

I understand. Please try the suggested troubleshooting steps from the link I provided above. It may help.

Alternatively, try to connect with a different network as well to further isolate the issue whether it’s a network-related issue. The last resort we can do is to reinstall your game.

If this is something an issue within the game or a possible bug, please instead reach out directly to the game support here https://help.bungie.net/hc/en-us

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

xExtraSinsx

It is a software and game developer issue though like AC Valhalla was stuttering like crazy at launch on the Xbox Series X for example. Something really only Xbox and game developers may fix.

iTsFx

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

Based on your description and the images you provided, it seems that you are experiencing graphical artifacts in the sky when playing certain games on your Xbox Series X console. This issue may be related to the game itself or to the console's hardware or software.

One possibility is that the issue is related to the game's graphics rendering. It is possible that the game's engine is not optimized for the Xbox Series X, or that there is a bug in the game's code that is causing these artifacts. You may want to check if the games have any available updates, as these may include bug fixes that address this issue.

Another possibility is that the issue is related to the Xbox Series X console itself. It could be a hardware issue or a software issue. If the issue only occurs with certain games and not others, this may suggest that it is not a hardware issue. You may want to try resetting your console or clearing the cache to see if this resolves the issue.

It is also possible that the issue is related to the graphics card in the Xbox Series X. The Xbox Series X uses an AMD graphics card, so it is possible that there is a compatibility issue between the game and the graphics card. This may be more likely if you are not experiencing the issue on your PC with an NVIDIA graphics card.

If you continue to experience this issue, you may want to contact Xbox support or the game's developer for further assistance. They may be able to provide more specific advice or troubleshoot the issue further.

XBOX Series X or Game Software Issue??