XBOX Series X Obviously has a BAD Network Adapter

well as most people with one don't actually have an issue then a recall is not needed, you have to think, only those with an issue are vocal about it which is a very very very small percentage of units sold.

you will find the ethernet controller in the xbox is actually the same as in the ps5 too.

when you book for repair the unit is collected and returned which is covered.

As mentioned in my post, I've already exhausted ALL possible troubleshooting methods. AGAIN this product is DEFECTIVE and has a BAD NETWORK ADAPTER which is why it DOES NOT recognize an ethernet connection.

This is a known issue all over the forums, one user posted that he has 3 Series X's and all of them have the EXACT same problem. So what is Microsoft going to do about the fact that this product is defective? I don't want to play using WIFI. Wifi is unstable compared to wired ethernet connection.

Hi GuRUCLANdotcom,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having an issue with connectivity. As per description it is due to bad network adapter. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern and help you back to gaming.

To let us understand the issue we would like to ask more details about the issue so we could came up with an accurate resolution. Please answer the questions below.

• When did the issue started?
  
• Did you check device compatibility including the cable to connect the ethernet?
  
• Since the issue seems to be about the speed, try to check it through this link: Troubleshoot your network connection speed The problem might be with your network connection speed. If proven that this cause the issue then please contact internet provider.
  
• Did you acquire Xbox series X as brand new one? If not, then this might need to be set back to its original Factory defaults using this link : How to reset your Xbox console to factory defaults.
  

Choose Reset and remove everything.

Lastly, if the above suggested solutions do not work, the best thing you could do is send the console in for warranty repair or exchange.

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.



Have a great day ahead.

Sincerely,



Xbox Forum Moderator

Microsoft Community

So does Microsoft plan on paying for the cost of shipping my unit with tracking both ways? And how long will I be inconvenienced with having nothing to game with in the interim? I'm really super disappointed at the product quality of my investment in this console. This is unbelievable and a HUGE disappointment that such a major component is inferier in these units.

Hello GuRUCLANdotcom,

We understand how you feel. This is not the experience that Microsoft wanted to happen to all their valued Xbox fans. We really appreciate for your time and effort in writing us here. Since you have done all the trouble shooting and suggested remedies to help resolve the issue, we would like to recommend your device for a service repair order / replacement whatever the case maybe by visiting to this link: Check your Microsoft warranty and create service orders.

We hope it worked out well for you. If you have other concerns you may create a new post.

Have a great day ahead.

Kind regards,



Xbox Forum Moderator

Microsoft Community