Xbox Series x not shuting down all the way

Hey Houl. So your console is shutting down whenever you put a disc in the tray? I would suggest you start by checking out our

Xbox 360 console turns off unexpectedly support article. It could be that your console is getting too hot, or even a power supply issue. Run through the troubleshooting steps in that article, and let us know if you have any questions. Cheers!

ive done all it has said an it still doing it plus its started doing it with some downloaded games an does it as soon as it been turned on to play for the first time that day the light on the power pack is green an apart from the green power light on the
console there is no other lights before it shuts down

Maybe Xbox Live is shutting down on the 360 to make way for the series x/series as s?

Hi there,

it could indeed be a hardware related issues, but to be sure I would suggest trying a factory reset on the console, to see if that helps anything. Also if you have any external storage devices connected be sure to disconnect those.

If a factory reset doesn't help then I also suggest setting up a repair request.

Side note: In regards to the fans, you mentioned one is behind the console, I personally would leave ventilation up to the console itself, it's designed in a specific way and a fan close to the console might disrupt the intended airflow

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid that is a hardware issue and the console will need to be repaired. You can see details on how to request a service repair here https://support.xbox.com/en-US/help/hardware-ne....

Hope this helps.