Xbox Series X not connecting to router but to hotspot

Hello ItsHvdes,

Thank you for posting in Microsoft Community.

We understand that you are experiencing issues with your Xbox Series X not connecting to your router wirelessly, but it is connecting to your phone's hotspot. Let's work on this together and sort this out in timely manner for you to get back to gaming.

Based on the troubleshooting steps you have already taken, it seems like the issue may be related to your router's settings. However, before jumping to conclusions, I would like to ask you a few questions to further isolate the issue:

1. Have you tried using a wired connection to see if it works?

2. Have you tried resetting your router to its default settings and then attempting to connect your Xbox Series X to it again?

In the meantime, I recommend you try the following steps:

1. Try changing the DNS settings on your Xbox Series X. Go to Settings > General > Network settings > Advanced settings > DNS settings. Change the DNS settings to manual and enter the following values: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4.

2. Try disabling IPv6 on your router. Some routers have issues with IPv6 and disabling it can help resolve connectivity issues.

3. Try connecting your Xbox Series X to your router using an Ethernet cable. This will provide a more stable and reliable connection.

I hope this helps! We're looking forward to your response.



Sincerely,



Microsoft Community Moderator

I have Xbox series x and I'm using a mobile hotspot and it only happens when I connect it to this hotspot. I've tried resetting my game and my phone

This is not a hardware related issue. My profile cannot connect on any X360 game from any of my Xboxes (Xbox Series X, Xbox One X, Xbox 360).

Ive done most of the fixes here. It seems I can connect via my Hotspot so weirdly must be an ISP or router issue. I need to figure out how to port forward, maybe that will solve it.

Hello UnloosedSkink48,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're having trouble connecting your Xbox Series X to your Google Pixel 6 hotspot. Here are some troubleshooting steps you can try:



1. Restart your Xbox Series X and your Google Pixel 6.



2. Make sure that your Google Pixel 6 hotspot is turned on and that it is discoverable by other devices.



3. Check that your Xbox Series X is within range of your Google Pixel 6 hotspot.



4. Try forgetting the network on your Xbox Series X and then reconnecting to it.



5. Check that your Google Pixel 6 hotspot is set to allow other devices to connect to it.



6. Try changing the security settings on your Google Pixel 6 hotspot to WPA or WEP and see if that helps.



7. If none of the above steps work, try contacting Xbox support for further assistance.



If you continue to experience issues, please let me know and I can assist you further.

YanYannn
Microsoft Community Moderator

Hi 𝔭 𝔯 𝔦 𝔫 𝔢 𝔰 𝔰 ˖⁺‧₊˚♡˚₊‧⁺˖,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're having trouble connecting your Xbox Series X to your Xfinity Wi-Fi network. I'll be happy to assist you with this issue.



Before we proceed with troubleshooting steps, I'd like to ask a few questions to better understand the problem you're facing.
- Are you able to connect another network connection? Like mobile hotspot or other WiFi network.
- Are you getting an error message?

First, please ensure that your Xbox Series X is within range of your Xfinity Wi-Fi network. If it is, please follow the steps below to troubleshoot the issue:



1. Restart your Xbox Series X and your Xfinity modem/router. This can often resolve connectivity issues.



2. Check that your Xfinity modem/router is not blocking your Xbox Series X from connecting to the Wi-Fi network. You can do this by logging into your Xfinity modem/router's settings and checking the list of connected devices. If your Xbox Series X is not listed, you may need to add it to the list of allowed devices.



3. Try connecting your Xbox Series X to your Xfinity Wi-Fi network using a wired connection. If this works, it may indicate that there is an issue with the Wi-Fi signal or settings.


Learn more: Troubleshoot your Xbox network connection | Xbox Support

Thank you,

Microsoft Community Moderator