Xbox series X no TV image after update

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Hope this helps.

Jesse.

First try a different HDMI cable, if that fails, then I'll advise you request a service repair right away. You can do that here https://support.xbox.com/en-US/help/hardware-ne...

Thanks for your assistance.

I had already tried that, but followed your steps again to the letter.

Sadly no difference at all.

Shows no image at all on TV.

But strangely, when going back to monitor, it showed a message stating "your device supports 4K" meaning it actually had recognized TV even thought it showed no image at all.

I need to know if this is an hardware issue, as I'm days away from warranty expiring - though it would be a very strange coincidence to happen just after a system update and with so many other similar reports.

Did a lot of testing it's definitely not the TV, I have no issues on PS4, PS5, Xbox One X but only with Xbox Series X and only after the last update. Really hope this gets looked at. Also it happens always after the same amount of time, roughly 10 minutes.

it only happens to the Xbox X series + Samsung TV. I have Xbox one and a sony TV as well. I tried Xbox X series + Sony TV and Xbox one + Samsung TV. both work...