Xbox Series X MTU Problem

"I was also getting dobule nat issue, i solved it but now i'm getting this error. Can someone help about this?"

What is the error code?

Check your Xbox console's network connection. Don't use a hotspot.

Hi Daniel, thanks for your reply and help. For sharing mobile phone, should i connect my phone to wireless and then share Via Xbox or should i connect my phone to 5g and then share Via Xbox?

Hi EvrSrc, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

From what I understand, the error caused by MTU is due to a connection problem and the cause could be the router. Firstly, I would like you to verify if you are experiencing any package loss. To do this, you must follow these steps:

1. Press the Xbox button to open the guide.
2. Select Profile & system > Settings > General > Network settings.
3. Select Test network speed and statistics.

Note: If the test results indicate packet loss (upstream or downstream), you may need to contact your Internet Service Provider (ISP) support for additional assistance.

You can take a look at all the solution steps recommended by Xbox: https://support.xbox.com/help/hardw...etwork/xbox-one-multiplayer-connection-errors

As a personal recommendation, I would like you to try creating a mobile access point and share the internet from your phone to the console so we would rule out a possible problem with your router. If it works correctly with the access point (Temporary solution), then you would have to communicate directly with your ISP.

If you have any other questions or if the problem persists, you can write again, as I will be attentive to continue helping you. In any case, let me know if this information was useful to you.

I hope you understand, I wish you good luck.

Best regards,
Daniel.

It gives me an error X in the line between the internet and the xbox live

and the only error he always writen is the mtu problem...

Hi Azulim, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to contact your Internet Provider?

Are you having packet loss?

Please, reset your console.

Before you continue, make sure you've got the account sign-in information. You'll need it to log back into your console after the reset.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults