Xbox Series X - LOTS of issues

TheJohnVN · Nov 9, 2021

Hey everyone,

I'm facing a remarkable amount of mainly network-ish issues with my new Xbox Series X.

First of all, with the first update installed on system's first boot, the download failed multiple times, but I managed to install it successfully after 4-5 attempts. The real problems started downloading games: every installation fails constantly and I have to resume downloads manually even 30-40 times in order to install games.

Other than that, I played some games but achievements notifications rarely popped up on screen. Notifications do show up on my phone since I used it to configure the console on system startup.

I tried multiple solutions: Wi-Fi, Ethernet, DMZ, Google DNS, hard reset, factory reset mantaining apps & games, wiping all data... Nothing worked. Doing factory reset wiping all data made things even worse: now, every time I turn on the console, it doesn't connect immediately to the internet. I have to restart the Series X, then it'll work.

I reached Microsoft support and they suggested me to open a ticket for a system repair... Read online that many people had similar issues but not even Microsoft tech support really helped them.

Please, tell me that a fix exists...

Thanks in advance guys!

:)

Georges C.

Hello again Johnny, if you tested with your smartphone's hotspot, and it worked perfectly, see if you can request some technical review on your network with your internet provider (ISP) may be that some configuration on your Modem/Router.

Try also to see if there are more people with the same problem with the brand and your equipment, it's an attempt rather than sending your console for warranty.

TheJohnVN

Thanks for your info, Onyx. Didn't want to send console for a repair but after all this I'm afraid I'll have to...

Onyx Is Here

Thanks for letting me know. In this case then I think you may need to send the console in for repairs. You can set this up at https://account.microsoft.com/devices. Once set up and you have received your shipping label via email you can pack up the console. Please be sure to only send the console and nothing else as Xbox does not guarantee that extra items such as cables or controllers will be returned.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello JohnnyVolta, as you try "multiple solutions: Wi-Fi, Ethernet, DMZ, Google DNS, hard reset, factory reset mantaining apps & games, wiping all data etc"

Have you tried connecting your console to another internet network, other than the one you use on your home network?

TheJohnVN

Hey guys,

tested a few things in the past few days and I'm glad to say that my Series X is now fully working.

You could try the following if you're experiencing similar issues (this is exactly what I've done):

Modem/router factory reset - Performed a factory reset of my router even if it worked fine with all my other devices
Power Cycle your console - Turn off your console by pressing power button until the Xbox led goes off, unplug the cable and wait at least 10 minutes, then plug it back and turn your console on
Port forwarding - Even if my NAT was set to "Open" and my ISP reassured me that my internet connection was okay, I opened all ports required to use Xbox network. You can follow this guide (https://support.xbox.com/en-US/help/hardware-network/connect-network/network-ports-used-xbox-live) to do the same.
Success! (or at least I hope that all of this worked for you too)

Read online that many users used an ethernet switch to work around network issues. If you don't want to do what written above, you could try to buy one and test it yourself.

Thanks to all of you guys for the help!

Cheers!

Xbox Series X - LOTS of issues