Xbox series X is freezing in the home screen and I'm unable to play certain games. How do I...

Hi there! This is Virginia O.

I understand that you are experiencing crashing on your Xbox device.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First let us get the Start up troubleshooter:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button and the Eject button on the console, and then press the Xbox button  on the console.

NOTE: The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 and 4) and then pressing the Xbox button .

Continue holding the Pair and Eject buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.

Once you see it, please choose: "Continue"

And it will restart your Xbox.

When you reach the dashboard, please go to Settings> Network> Network settings> Test Network Connection.



Launch your games afterwards.

Thank you for your cooperation.

how do you even do that on xbox? like can you fix the corrupted file bc i have the new series x and it freezes after having a few minute of bad fps then it kicks me entire to the home screen.

I'm having the EXACT same problem. I'm on series x and 15 minutes into the match my screen freezes and I have to close the game. Cant even play a game I paid 70 dollars for...

what happens when i want to use the home (series x) and send my kids to the xbox one?

my daughter is trying to play on the xbox one and it says i have to sign in, but i am in the other room playing the main (home) xbox series X

how do we work around this?

honestly, i will probably never play the original xbox one console where everything was purchased and all games sit.

i would be playing on the 'home' xbox series x

Well i have experienced the same Problem however not playing diablo playing Madden 15 it will freeze i hear the crowd still but players are stuck and i cannot do anything then i will press the home button and my xbox will freeze on that home screen and I'm
unable to do anything at all. with my controller so i hard reset and when i unplug everything i restart and then tune into the TV and i will watch TV for a few and then press the home screen ...then boom again I'm stuck theres a swirling thing on the right
where i should see my friends but i don't and i cannot do anything on the xbox but watch the tv still cause its still playing however i cannot resume full screen . i have no idea why this is happening and would love a solution beyond sending my xbox back
to microsoft and being without an xbox one for a few weeks... this is very annoying especially playing a online competitive game and you receive a lost because your console is freezing. ... please a solution anyone.