Xbox Series X HDMI-CEC issue

Hi TexasMaster9351! My name is Ricardo an independent advisor ready to help you with this situation!

HDMI-CEC is supported only on Xbox One X, Xbox Series S, and Xbox Series X. You must also enable HDMI-CEC on your TV.

Xbox Series X|S consoles can use an HDMI feature called Consumer Electronics Control (CEC) to send commands to and from CEC-enabled devices (such as TVs and AVRs) that are connected to the console.

This feature can be turned on and off via the TV & A/V power options settings screen. Press the Xbox button  to open the guide, then go to Profile & system > Settings > General > Sleep mode & startup > TV & A/V power options.

Update, I disabled eARC and HDMI ON to OFF on the Denon receiver. And on the TV, I also disabled eARC. On the Xbox series X I disabled CEC and ever since then I haven't had an issue with the audio. I did notice when I enabled CEC on the Xbox, and choosing Dolby Atmos I lost audio intermittently, so I just left CEC off. Unfortunately I have to use 3 controllers to turn everything on now. Now I can choose different audio formats with no audio loss.

Hello,

I found this support page with some troubleshooting for the HMDI CEC: How do I control other devices using HDMI-CEC? | Xbox Support

I also found a thread where the last poster may have found a resolution to this issue: Xbox Series S - HDMI-CEC Volume Control not working - Microsoft Community, stating:

For anyone looking for the resolution, you have to use hdmi cables, even to your soundbar or sound system now

Previously I had my xbox series x I had an optical cable from tv to bose soundbar 700 and the older xbox would control it and raise and lower the volume, I had to swap that cable out for HDMI instead...

With more details I would check that out to see if it helps.

Also, it would help if you submitted a Report a Problem so we can take a look at what's going on with your xbox when this issue happens. You can find the guidance here. It also seems like some have found the builds in Xbox Insider have the update that may help with this issue in the test builds and updates.

Provide feedback to Team Xbox | Xbox Support

Thank you,

No, thanks though if I ever need it in the future then I’ll give it a reset then but for now it’s just a minor inconvenience. Thanks for your time though

I’ve tried a couple of HDMI cables and I have no idea what’s going on 😂.

With CEC on audio starts cracking really badly. I’m just going to leave CEC off for now. Thanks for the help though