Xbox Series X Games Don't Recognize Controller Input

It's been a problem for a while that I'm trying to fix, too. Mine will either not recognize the input, or freeze mid-game. https://www.theverge.com/2021/1/5/22215289/microsoft-xbox-series-x-controller-disconnect-update .

Apologies but you are not understanding me.

The scenario goes like this:

Purchased xbox series controller;

Connected and updated series controller on laptop;

Attempted to play a game on laptop;

Controller input is not present;

In some games the controller doesn't appear in the setup;

In some games the controller registers but the inputs are incorrect, sometimes the z-axis registers as a button (x button) and not a movement;

Connected controller to tablet and mobile phone and controller input is fine;

Is the problem my games or my controller firmware not syncing with the games?

Is there a fix?

Same issue since day one release. I have yet to get this to work with my Series X. I just shipped my Series X back today for GPU failure.

This feature still works fine with my Xbox One X Scorpio Edition.

Also on your Samsung TV, did your input change from the green Xbox to the blue generic "Game Console"? Mine did as if the TV does not recognize the device as an Xbox console. I can switch it out with my Xbox One X and the input icon changes back to the green Xbox.

Hello Amber C, My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry to hear that your Xbox Series X is not recognizing the right stick (RS) input for multiple controllers, and that you've already tried power-cycling and resetting both the console and the controllers. Here are a few additional steps you can try to troubleshoot the issue:

1. Connect each controller to the console using a USB cable and check for any available updates. To update the controllers, go to the Xbox Accessories app on your console and follow the instructions to update the firmware if an update is available. Updating the controllers can sometimes resolve input recognition issues.

2. To determine if the issue is specific to the Xbox Series X or the controllers themselves, try connecting the controllers to another device, such as a PC or another console, that supports Xbox controllers. Check if the right stick input is recognized on the other device. If the controllers work fine on the other device, it suggests that the issue may be with the Xbox Series X.

3. On the Xbox Series X, go to the settings menu and navigate to the "Devices & connections" section. Select "Controller" and check the settings related to the right stick input. Ensure that the right stick is not disabled or assigned to a different function unintentionally. You can also try resetting the controller settings to default.

4. Instead of a regular power cycle, try performing a full power cycle of your Xbox Series X. To do this, press and hold the power button on the front of the console for about 10 seconds until it fully shuts down. Then, unplug the power cord from the back of the console and wait for about 10 seconds. Plug the power cord back in and turn on the console. This can sometimes help resolve hardware-related issues.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

The Xbox Series X|S controller does not replace your mobile device’s touchscreen controls; instead, it acts as a separate Bluetooth input source for games that are compatible with the controller.

(This means that not being able to control your device with a controller was intentional. It only works in-game.)