Xbox Series X - Full library not loading in My games & apps

There’s no EA Play Hub app for Xbox Series X|S. You should be able to go to My Games and Apps and down to Full Library and click on EA play and you should find everything you need there including Game trails

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I'm sorry for the trouble, EthanChristley. To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

The powercycle worked. Thank you. I just don’t understand why id need to do thay when I literally just got the console a few hours ago lol

That's great to know and I apologize for the trouble, we may just need to refresh the console.

Thank you Fernando, I really appreciate you. For what its worth it looks like it was on Microsofts end because as of this evening everything is back where it's supposed to be.