Xbox Series X doesn't want to connect to 5GHz connection.

Hi,

Thank you for posting in Xbox forum.

It seems that your Xbox Series X doesn't want to connect to 5GHz Wi-Fi. We need to invesigate this to find the best possible solution to this problem. Let's work on this together.

To better understand the situation, we would like to ask some questions, such as:

• What error message are you getting when you try to connect to the 5 GHz Wi-Fi network?
  
• Kindly send us a screenshot of the error
  

To further isolate the issue, kindly try the methods below

• Restart or power cycle your Xbox console
  
  - click on this link for the complete guide How to restart or power cycle your Xbox console | Xbox Support
  

• Disable/Remove the 2.4 GHz Wi-Fi
  
  - split 2.4 GHz and 5 GHz bands or disable the 2.4 GHz band through the router’s interface. Then scan for new WiFi on your Xbox and connect to the 5 GHz exclusive band
  

Sincerely,

Leonardo_Y

I'm not getting any error message whenever I try and connect, my WiFi is both 2.4 and 5Ghz, it just doesn't connect to it when it should since it's a quicker connection (260mbps)

I've restated and power cycled my Xbox countless times, even resetting my Xbox (keeping apps and games) to no avail.

Sadly I can't split my 2.4Ghz and 5Ghz WiFi but I could turn one off and on, though there's no guarantee my Xbox won't connect back to the 2.4 once it's turned back on.

Hello

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We won't be monitoring this thread in the future, so if you need more help, create a new thread to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Respectfully

Leonardo_Y

Microsoft Moderator

Hi,

We appreciate the time and effort you spent on replying to our message.

So your saying that you can connect to the 5GHz Wi-Fi as of the moment, correct?

To clarify as well, is the 2.4GHz and 5Hz Wi-Fi is just from 1 Internet connection?

SIncerely,

Leonardo_Y

If it.shares.the same.name you must.goto into the router settings and find.the series x and select.prefer 5g

Routers will shift devices on the same ssid to.avoid congestion

So having all your devices on 5g is .never.a good.idea

Also some devices may have priority over others which the router will move nom priority devices.to.lower bands