Xbox Series X doesn't want to connect to 5GHz connection.

Discus and support Xbox Series X doesn't want to connect to 5GHz connection. in XBoX on Consoles to solve the problem; For some reason my Xbox series X doesn't connect to my 5GHz WiFi. My Xbox One S which is literally right next to my Series X connects fine, and gives... Discussion in 'XBoX on Consoles' started by thenewrecruit, Mar 19, 2023.

  1. Xbox Series X doesn't want to connect to 5GHz connection.


    For some reason my Xbox series X doesn't connect to my 5GHz WiFi. My Xbox One S which is literally right next to my Series X connects fine, and gives me 260mbps download speeds. My series X on the 2.4GHz connection gives me 30mbps download. I have no idea why it won't connect. It has connected one or two times in the past but every time I turn it off and on it resets to 2.4GHz.

    I use a BT Smart Hub 2 with a wireless connection, but it shouldn't matter that it's wireless - the One S is actually slightly farther away from the router than the Series X which is having the issues.

    :)
     
    thenewrecruit, Mar 19, 2023
    #1
  2. Leonard_Y Win User

    Xbox Series X doesn't want to connect to 5GHz connection.

    Hi,

    Thank you for posting in Xbox forum.

    It seems that your Xbox Series X doesn't want to connect to 5GHz Wi-Fi. We need to invesigate this to find the best possible solution to this problem. Let's work on this together.

    To better understand the situation, we would like to ask some questions, such as:

    • What error message are you getting when you try to connect to the 5 GHz Wi-Fi network?
    • Kindly send us a screenshot of the error

    To further isolate the issue, kindly try the methods below


    • Disable/Remove the 2.4 GHz Wi-Fi

      - split 2.4 GHz and 5 GHz bands or disable the 2.4 GHz band through the router’s interface. Then scan for new WiFi on your Xbox and connect to the 5 GHz exclusive band

    Sincerely,

    Leonardo_Y
  3. thenewrecruit Win User

    Xbox Series X doesn't want to connect to 5GHz connection.

    I'm not getting any error message whenever I try and connect, my WiFi is both 2.4 and 5Ghz, it just doesn't connect to it when it should since it's a quicker connection (260mbps)

    I've restated and power cycled my Xbox countless times, even resetting my Xbox (keeping apps and games) to no avail.

    Sadly I can't split my 2.4Ghz and 5Ghz WiFi but I could turn one off and on, though there's no guarantee my Xbox won't connect back to the 2.4 once it's turned back on.
  4. Leonard_Y Win User

    Xbox Series X doesn't want to connect to 5GHz connection.

    Hello

    We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We won't be monitoring this thread in the future, so if you need more help, create a new thread to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]


    Thank you for your understanding.

    Respectfully

    Leonardo_Y

    Microsoft Moderator
  5. Leonard_Y Win User

    Xbox Series X doesn't want to connect to 5GHz connection.

    Hi,

    We appreciate the time and effort you spent on replying to our message.

    So your saying that you can connect to the 5GHz Wi-Fi as of the moment, correct?

    To clarify as well, is the 2.4GHz and 5Hz Wi-Fi is just from 1 Internet connection?

    SIncerely,

    Leonardo_Y
  6. ngocphi Win User

    Xbox Series X doesn't want to connect to 5GHz connection.

    If it.shares.the same.name you must.goto into the router settings and find.the series x and select.prefer 5g

    Routers will shift devices on the same ssid to.avoid congestion

    So having all your devices on 5g is .never.a good.idea

    Also some devices may have priority over others which the router will move nom priority devices.to.lower bands
Thema:

Xbox Series X doesn't want to connect to 5GHz connection.

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