Xbox Series X DIsney+ and Amazon Prime frame stutter

I will check it and wil respond.

If you haven't already, I would recommend taking a look at the troubleshooting steps mentioned in this article: Video on Xbox is stuttering | Xbox Support

If the issue persists, try to soft reset your Xbox while keeping games & apps.

I will check it and wil respond.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First of all, I'm sorry you're having this problem.

Please try to carry out the solutions below.

Solution 1:

You can also hard reset the Xbox One console and its cache. Here is how to do so:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

*If that doesn't solve the problem you can also try resetting the console to factory defaults choosing to keep your games and applications as it may have corrupted your console.

Solution 2:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, Xbox home associations, and all games and apps will be deleted.

Use this option when selling or gifting the console, or as a last resort in some troubleshooting cases.

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

In some cases, if the corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.

Cancel. To back out of this screen, simply select the Cancel button. No action has been taken at this point. This is a safe exit from this screen.

You can check these solutions on Microsoft's official website:

https://support.xbox.com/en-us/help/hardware-ne...

Geri,

I have the same issue on my Xbox Series X. Audio passthrough works perfectly fine with Disney+, Amazon Prime and Plex. When it comes to Netflix, it doesn't activate passthrough creating audio problems while playing Atmos content. The titles display Dolby Atmos, but there is no voice, only background music and sounds are played.