Xbox Series X- Dim Screen setting causing Xbox to shut off.

Yes it's the original hdmi cable for the xbox series x. I have tried hard resetting my tv and restoring my xbox to original settings without losing my games But still the same issue. I'm not sure but can shutting off the xbox completely while on the HDR calibration app cause this issue?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It is possible that your device's power settings may be causing the screen to dim. To check this, go to your device's settings and look for the power or display settings. Try adjusting the settings to see if it helps.

Sometimes, outdated software can cause issues with your device's performance, including dimming the screen. Check for any available updates for your device's operating system and install them if available.

Some devices have power-saving features that automatically dim the screen or turn off the display after a certain period of inactivity. Check your device's settings and disable any such features that might be causing the issue.

Hello KyleFoote,

Thank you for posting on the Xbox forums. We understand that you are interested in learning if you can turn off the Xbox One's ability to dim the screen. The option to turn off the dim screen feature is not available. However, you can change the amount
of time before the screen goes dim. We will provide instructions on how to access this settings. We hope this information helps KyleFoote!

How to change the dim screen timer:

1. Press the Xbox button on your controller to pull up the guide
2. Select Setting
3. Select Preferences
4. Select Idle options
5. Choose your preferred time

Can you try performing a power cycle on your Xbox?

To do this:

For Series X|S

- Open Settings on Xbox.

- Select the General tab.

- Click on Power Options.

- Under the “Options” section, click the “Shutdown now” option.

- Click the “Shut down” button.

For Xbox One

Go to the Home screen.

Press the Menu button on the controller.

Select Settings.

Go to Sleep Mode & Start-Up

Select Turn Off/ Full Shut Down.

Once done, power up the console and see if the issue continues.

I've had the same issue since the one S came out. The only way to stop the dimming effect is to shut off HDR in the Xbox settings. Not sure if this is an MS issue or a Netflix issue. But seeing as I can cast 4k hdr Netflix from my phone directly to the tv
with no dimming, my money's on MS issue