Xbox Series X Delivery - Microsoft says sent, UPS says not received?

Mike Langlois · Nov 9, 2020

Hi all,

Hoping someone can help shed some light.

Ordered the Series X from the Microsoft Store, they have advised on the 7th November its been dispatched by UPS. Got the tracking number and everything.

UPS Tracking says that the shipping label has been printed, but they have not been handed the parcel. They recommend contacting the supplier to see whats up. UPS say they scan the barcode every step of the way and haven't been given the package to ship yet.

I contact Microsoft Support and some representative who didn't even want my order number said it should arrive tomorrow but may have to wait the extra 2-3 days for delivery? On top of the 2-3 days from the 8th when it was apparently shipped.

So some retailers are shipping their consoles out early, while Microsoft is shipping it out late? That doesn't make sense. Has anyone had anything similar or know anything that might help? Payment has been taken and cleared for several days. Took a few days
off work for delivery so will not be happy if its not on its global release date :/

:)

OmgWanKenobi

Okay, so the shipping label was printed by MS and UPS are waiting for the parcel. Many of us are similar to you, some have tracking numbers that work, some have them that aren't working yet. Judging from this, i'd say that MS is processing many orders and
then sending to UPS is bulk bundles. It would explain your situation and would explain those of us who have no tracking number that works yet.

I would assume that later today we will all see some movement with our parcels. I wouldn't trust what CS says because they are clueless and just read from a script. It would make more sense for MS to process many orders and send off at once rather than doing
it in smaller batches time and time again, especially with Covid.

So, I would still expect you to get it tomorrow regardless and in terms of your tracking, I would assume that will move throughout today. Couriers can move parcels quickly so can receive parcels at midnight and they can still be at your door within 8 hours
if not less. Still plenty of time for MS to ship them out, UPS to get them, send them to our local depots and them delivering to us.

ArminatorX

Microsoft introduces "Smart Delivery" with the Xbox Series X, which means, that if you own an existing game (like Minecraft in your example, or Gears 5) or a new game comes out for Xbox One and Xbox Series X with improved graphics on Series X, you won't
have to buy the game twice.

With Smart Delivery you will play the "enhanced" version on Series X, and the "normal" version on Xbox One.

For more info about Smart Delivery and other terms used with the Series X check this page: https://news.xbox.com/en-us/2020/03/16/xbox-series-x-glossary/

StuartATrueRed

Smart delivery is just a term used by Xbox to say that the correct version of the game will be installed on your console. So if it was an Xbox One you have, then you would get the Xbox One version, and the Series X or S would get the Series X|S version of the game.

Nursemorph

When the Series X/S was sent out to testers pre-release, it was possible to install Xbox One versions of Smart Delivery Games....however, it seems it was made impossible for general release.

Found this from just after release:

"Update 18/11/2020: Microsoft has followed up with a statement, confirming that the decision to force Smart Delivery games to upgrade is indeed purposeful. So you’re locked out of playing your Xbox One version of any game with Smart Delivery. RIP your internal SSD space.

“Titles that support Smart Delivery will automatically detect what device you are playing on – Xbox Series S, Xbox Series X or Xbox One – and deliver the best version of the game available to you. We believe delivering the version of a game that has been specifically optimized and tailored to your device is the best user experience, which is why Smart Delivery was developed this way. For additional information on managing upgrades with Smart Delivery, please go to Xbox Support.”https://www.gamespew.com/2020/11/xbox-series-x-s-doesnt-force-you-to-upgrade-smart-delivery-games/

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

With Smart Delivery, a new technology introduced with Xbox Series X|S, you get the Xbox One and Xbox Series X|S versions of the game in one purchase, and the best version of the game will automatically be delivered to your console, regardless of generation – no extra steps required from you.

For example, if you purchase a Smart Delivery game for your Xbox One and you later upgrade to an Xbox Series X|S, you’ll automatically receive the Xbox Series X|S optimized version of the game at no additional cost.

For reference see here https://support.xbox.com/en-US/help/games-apps/...

For all the Smart Delivery frequently asked questions, see here https://support.xbox.com/en-US/help/games-apps/...

Hope this helps

Xbox Series X Delivery - Microsoft says sent, UPS says not received?