Xbox Series X controller permanently saying headset attached when no headset is attached

Hi Lottie, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can unpair it and then pair it again.

You can find a video guide on how to do it here: https://youtu.be/_A9lDfwXvcs

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Another thing to try is to reset the controller to factory settings via the Xbox Accessories App.

To open the Xbox Accessories app on your console, press the Xbox button to open the guide.

Select My games & apps > See all > Apps,

Select Xbox Accessories.

If you prefer, you can also do it on a PC: https://apps.microsoft.com/detail/9NBLGGH30XJ3

Unfortunately, there is no built-in mic on the Xbox Series X and no bluetooth support if you're thinking to go that route.



You will need to attach a headset with a mic to the Xbox Series X controller. The Xbox Series X controller uses a standard 2.5mm audio connection for Xbox Live, you can use any standard headset. (It does not have to be something fancy or expensive.)



I hope this helps. Merry Christmas to all!

Unfortunately not, currently any headset needs to be connected using a cable in to the controller or via the xbox one stereo adapter which attaches to the controller.

https://support.xbox.com/help/hardware-network/accessories/connect-compatible-headset

I don't know yet whether or not they'll be able to be used with the Series X.

My headset's mute button light was permanently on and the headset would not work at all. I then checked the update controller option within system settings (headset was attached) and a new update was found which I installed. However the headset still dose
not work and mute light is stuck to flashing / blinking all the time.

The light even flashes when the console and controller are off and and is connected via the USB cable.

Sorry to hear it. The headset should work when the Kinect is attached. What brand of headset are you using and do you have the adapter for the controller?

Have you updated your controller with the adapter attached? If not, you should do that in the Settings menu.