Xbox Series X controller losing sync with console multiple times after latest Beta update....

Hi,Carlene Mckinnie

Welcome to the Microsoft Community.

Knowing that you are experiencing the issue of Xbox Series X grips not syncing after the update and you have tried many things but the problem persists, you can also refer to the following suggestions:



Restart the console and controller:

Press and hold the Power button for 10 seconds to turn off Xbox Series X. Unplug the power cord, wait 3 minutes, then plug it back in and turn it on.

Press and hold the Xbox button for 6-10 seconds to turn off the controller, then turn it back on.



Re-synchronize the joystick:

Press the pairing buttons on the console and the joystick until the Xbox button on the joystick starts blinking. Wait for the light to stop blinking to confirm connection.



Using the USB-C cable:

Use the USB-C cable to connect the joystick to the console. This can help establish a stable connection and update the joystick firmware (if required)



We have recently received similar feedback from players in other regions, and it may be a temporary issue that is being looked at and addressed. If the issue persists after you try the steps above, we suggest you provide feedback to the development team via the link below so they can further analyze and resolve the issue.



Provide feedback to Team Xbox | Xbox Support

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist

Hello, My name is King. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

My controllers keep disconnecting from my Xbox series X randomly while playing games. When it happens I connect a different controller and it keeps happening. I have 3 xbox one controllers and 2 series x controllers. I've tried using all of them. I've also gone through all of the troubleshooting steps, made sure controller and console updates have been done and have reset and reconnected the controllers multiple times. I've even tried saving the game soft resetting the console then restarting and reconnecting a controller. I cannot play the trial or opens in FH5 as those are multiplayer races and you cannot pause or rewind or you lose your place. Does my console have a defect with its bluetooth connection?

hi. im mel and im an independent advisor. if u have already had a replacement controller and it is still happening it sounds like there is an issue with the xbox internal connection part for the controller. however here are some other solutions to try first Update Your Xbox Series X Controller If your Xbox controller keeps disconnecting, then you might just need to update the firmware. To check whether your controller has the latest firmware, go to Profile & system > Settings > Devices & connections > Accessories. This will allow you to check whether the firmware is up-to-date. If not, just select the controller you want to update and... well... update it! Once your Xbox carries out this update, you'll no longer have issues where your Xbox controller keeps disconnecting. That's because Microsoft pushes out firmware updates regularly to fix minor bugs that crop up—like this one. 2. Update Your Xbox Series X Console Alongside checking if your controllers have the latest firmware installed, you should also make sure your console is running the latest version of its software. This can help resolve any problems with your Xbox Series X or S controller disconnecting all the time. This should happen automatically, but if you have your console set up for manual updates and haven't played for a while, you should install the latest Xbox system software ASAP. This means you will have all the relevant security patches and so on. However, updates like this can iron out any issues, such as controller drift. To update your Series X or Series S console, go to Profile & system > Settings > System > Updates. If a console update is available, it will say so next to your console on this settings page. Just update your console and this might resolve the problem. 3. Reset and Re-Sync Your Series X Controller One potential workaround for the connectivity issue is resetting your Xbox Series X controller. You can achieve this without being connected to the console, so if your gamepad and console have lost connection, this is a way to re-sync the two. To turn off your Series X controller, you simply need to press and hold the Xbox button in the center for 5-6 seconds. You will see that the button is no longer illuminated when this operation has been successful. You can then switch it on again via the same method and see if that solves the connection issue. 4. Use a Wired Connection At the top of the Xbox Series X controller, you will notice it has a USB-C port, which is typically used for charging. However, you can use it to try to solve any disconnection problems. The process couldn't be easier; just use the USB-C cable that came with your Xbox and use it to connect the two together. You can plug the USB-C cable into any of the USB ports at the front and back of your console (presumably, the front port will be easiest for you to access). Physically connecting your controller and console will immediately overcome the wireless connectivity issue. Once the two devices talk to each other again, you can remove the wired connection and check whether your controller works wirelessly. If it doesn't, you could always stay wired if it's convenient enough. 5. Hard Restart Your Xbox Series X If all else fails, you can always exercise the IT expert's golden rule... try turning it off and on again. This is an operation you'd only want to carry out as a last resort, especially if you are in the middle of a game and haven't saved recently. Try all the other steps here first, or you risk losing your game progress. If you simply wish to reboot your Series X, do so via the console itself, given that your controller and Xbox have no connection. However, to hard restart your Xbox Series X, you need to press and hold the power button on the front of your console (the Xbox logo button above the optical drive). It's important you don't just tap the button, as this will simply put the console to sleep and won't reset anything. Once you have switched the console off, just press the power button again to start it up. If you have performed the action correctly, the console should initialize with the logo screen before loading up your Xbox dashboard.

How could I possibly click update on the firmware if *checks notes* the **** controller doesn’t sync?! How would I get there and pursue said action? Ffs.

hi. im mel and im an independent advisor. if u have already had a replacement controller and it is still happening it sounds like there is an issue with the xbox internal connection part for the controller. however here are some other solutions to try first Update Your Xbox Series X Controller

If your Xbox controller keeps disconnecting, then you might just need to update the firmware. To check whether your controller has the latest firmware, go to Profile & system > Settings > Devices & connections > Accessories. This will allow you to check whether the firmware is up-to-date.

If not, just select the controller you want to update and... well... update it! Once your Xbox carries out this update, you'll no longer have issues where your Xbox controller keeps disconnecting. That's because Microsoft pushes out firmware updates regularly to fix minor bugs that crop up—like this one.

2. Update Your Xbox Series X Console

Alongside checking if your controllers have the latest firmware installed, you should also make sure your console is running the latest version of its software. This can help resolve any problems with your Xbox Series X or S controller disconnecting all the time.

This should happen automatically, but if you have your console set up for manual updates and haven't played for a while, you should install the latest Xbox system software ASAP. This means you will have all the relevant security patches and so on. However, updates like this can iron out any issues, such as controller drift.

To update your Series X or Series S console, go to Profile & system > Settings > System > Updates. If a console update is available, it will say so next to your console on this settings page. Just update your console and this might resolve the problem.

3. Reset and Re-Sync Your Series X Controller

One potential workaround for the connectivity issue is resetting your Xbox Series X controller. You can achieve this without being connected to the console, so if your gamepad and console have lost connection, this is a way to re-sync the two.

To turn off your Series X controller, you simply need to press and hold the Xbox button in the center for 5-6 seconds. You will see that the button is no longer illuminated when this operation has been successful.

You can then switch it on again via the same method and see if that solves the connection issue.

4. Use a Wired Connection
At the top of the Xbox Series X controller, you will notice it has a USB-C port, which is typically used for charging. However, you can use it to try to solve any disconnection problems.

The process couldn't be easier; just use the USB-C cable that came with your Xbox and use it to connect the two together.

You can plug the USB-C cable into any of the USB ports at the front and back of your console (presumably, the front port will be easiest for you to access).

Physically connecting your controller and console will immediately overcome the wireless connectivity issue. Once the two devices talk to each other again, you can remove the wired connection and check whether your controller works wirelessly. If it doesn't, you could always stay wired if it's convenient enough.

5. Hard Restart Your Xbox Series X
If all else fails, you can always exercise the IT expert's golden rule... try turning it off and on again. This is an operation you'd only want to carry out as a last resort, especially if you are in the middle of a game and haven't saved recently. Try all the other steps here first, or you risk losing your game progress.

If you simply wish to reboot your Series X, do so via the console itself, given that your controller and Xbox have no connection.

However, to hard restart your Xbox Series X, you need to press and hold the power button on the front of your console (the Xbox logo button above the optical drive). It's important you don't just tap the button, as this will simply put the console to sleep and won't reset anything.

Once you have switched the console off, just press the power button again to start it up. If you have performed the action correctly, the console should initialize with the logo screen before loading up your Xbox dashboard.