Xbox Series X controller joystick malfunction, how to repair?

Discus and support Xbox Series X controller joystick malfunction, how to repair? in XBoX on Consoles to solve the problem; Hello, I was clicking the left stick on my Xbox Series X controller, and it seemed to "pop out" and now it's just floppy and the games and system do... Discussion in 'XBoX on Consoles' started by KanadianKawaii, Mar 13, 2021.

  1. KanadianKawaii
    KanadianKawaii Guest

    Xbox Series X controller joystick malfunction, how to repair?


    Hello,

    I was clicking the left stick on my Xbox Series X controller, and it seemed to "pop out" and now it's just floppy and the games and system do not accept any of its inputs. It doesn't go back to the middle when I let go of it -- it just hangs down.

    I pre-ordered my Xbox Series X at launch so I am just outside a 3 month window, and I'm having trouble knowing what to do next.
    Can I send my controller to Microsoft to get the left stick repaired? I don't see any price quotes on the website for the "normal" series X controller, just the elite controller.

    Do I just have to buy another new controller? I'm very sad that this happened as I have never had any problems with any Xbox controllers before.

    Please let me know of any solutions

    :)
     
    KanadianKawaii, Mar 13, 2021
    #1
  2. KanadianKawaii Win User

    Xbox Series X controller joystick malfunction, how to repair?

    Hello,

    Because I bought my controller at launch (Xbox fanboy for 12 years!), it has now been about 14 weeks, and the warranty for this controller is apparently only 12 weeks??

    Very disappointing.
  3. XBF Mohammed C Win User

    Xbox Series X controller joystick malfunction, how to repair?

    Hello KanadianKawaii, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    In your case you can request a replacement for your controller if it is still under warranty!

    Here are the steps to take: Request an Xbox controller replacement | Xbox Support

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  4. Monfster Win User

    Xbox one controller joystick problems

    I have this problem with both of my xbox one wireless controllers, particularly the left joystick and one also has a problem with the right joystick. The thing is, I hardly ever play games on my xbox one. I thought I was just crappy at all the games until
    I started to fill out forms using the controller and would do left joystick and watch the highlighted letter on the alphabet screen light up once to the left and then quickly go back or down.

    The joysticks are a mess and M$ has no way to report the problem or get it fixed, as far as I've been able to do. You go to the repair page, enter "controller joystick malfunction" and it gives me 2 options: 1. test console network connectivity or 2. send
    in the kinect module for replacement.

    WTF? FU M$.
  5. FearedNightmare Win User

    Xbox one controller RB Button not working since purchase and right analog stick drifting upwards

    Regardless if a controller came with a console or not you can ship it off for repair. This one obviously seems broken, there is a fail ratio with all electronics that x amount of a batch will malfunction and unfortunately you have that x amount

    Just go to https://myservice.xbox.com/ register your console and request a repair on your controller
  6. CyberAlexMM Win User

    RB Slowly Becoming Unresponsive Unless Pressed In A Specific Spot

    So wait, I don’t have the elite controller, the controller in question is the one that came with the Series X. How much would it cost to repair a standard controller? And yes I’m in the US.
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Xbox Series X controller joystick malfunction, how to repair?

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