Xbox Series X controller - doesn't work and can't send for repair

Discus and support Xbox Series X controller - doesn't work and can't send for repair in XBoX on Consoles to solve the problem; My Xbox controller no longer powers on - even with new batteries or a cable - and the Microsoft website will not allow me to submit a repair request.... Discussion in 'XBoX on Consoles' started by AdamLewis94, Feb 14, 2022.

  1. AdamLewis94
    AdamLewis94 Guest

    Xbox Series X controller - doesn't work and can't send for repair


    My Xbox controller no longer powers on - even with new batteries or a cable - and the Microsoft website will not allow me to submit a repair request. When asked to put an address it says 'sorry, something went wrong.' And then 'TraceId: kSeZBguHVk2gC7+M.33.89'.

    :)
     
    AdamLewis94, Feb 14, 2022
    #1
  2. AdamLewis94 Win User

    Xbox Series X controller - doesn't work and can't send for repair

    I have now managed to request a replacement through the web chat function.
  3. AdamLewis94 Win User

    Xbox Series X controller - doesn't work and can't send for repair

    No that's not helped.

    What's does 'adding the device to a secondary account' mean? I do not have a secondary account.

    All I want is a phone number to speak to someone at Microsoft. I have tried to 'request a call' but it tells me 'Something went wrong at our end. We’re working on it.'

    What's the point of having a warranty if you just ignore it?
  4. Ricardo Lechuga Win User

    Xbox Series X controller - doesn't work and can't send for repair

    Hi AdamLewis94! My name is Ricardo an independent advisor ready to help you with this situation!

    Please try adding an address here

    https://account.microsoft.com/billing/addresses

    Once you add it here your account should be able to see the address during the warranty request, if this doesn't work you can try adding the device to a secondary account and request the service from it
  5. StuartATrueRed Win User

    Controller with new Xbox Series X has sticky buttons

    1. Yes the Xbox One controller will work fine on the Series X console.

    2. No

    3. If you purchased the console from your local retailer, then you will need to take all of it back for an exchange, or you could send the controller back to Microsoft for repair.
  6. Michael Paillé Win User

    Controller suddenly stopped working. Lights up when plugged in, tried multiple cables. Does not show up under device manager.

    My controller stop working too series x , factory controller . Last night working and today my samsung tv remote control my xbox and the xbox controller no longuer view by the xbox , i use another controller from my other xbox seris s , and this controller work but not the one work last night , i try the little button to match xbox with but nothing , the controller do no longuer view on my xbox series x , can control de series s but can't be view or connect to the series x anymore
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Xbox Series X controller - doesn't work and can't send for repair

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