Xbox Series X controller disconnects randomly mid-game

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

You mention that the console is updated, but also make sure that the controller is updated, you can do this through the "Xbox Accessories" app.

Additionally, try resynchronizing the controller and the console with these steps:

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

6. Press the sync buttons on both devices at the same time.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

It's been a problem for a while that I'm trying to fix, too. Mine will either not recognize the input, or freeze mid-game. https://www.theverge.com/2021/1/5/22215289/microsoft-xbox-series-x-controller-disconnect-update .

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

Hi UrgentCAP, I hope you're doing well. I am an Independent advisor and I am here to help you.

Let's perform troubleshooting steps on your console but please let me know if you have already performed the steps so we can proceed to the next steps needed.

If an external hard drive is plugged into your console, please unplug your external hard drive for us to determine what is causing this issue. Please do not plug in your external hard drive while we perform troubleshooting steps.

Please follow the steps to Power Cycle your Console:

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Once done, kindly check if you will encounter the same issue. If the issue persists, try to connect your console to a different network connection such as a Mobile Hotspot to verify if you will encounter the same issue.

If you are still encountering the same issue after connecting to a different network connection, try to perform an extended power cycle on your console.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console and then select Restart.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

5. Test your Xbox Live connection by navigating to Settings > General > Network settings > Test network connection.

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Alright. Please keep this in case you need it Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.