Xbox Series X controller disconnecting frequently during gameplay

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about this issue. Have you tried connecting your controller using a USB wired connection to see if the problem persists? Additionally, have you tested a different controller to check if the same issue occurs?

In the meantime, I recommend trying the steps below. These are the same steps I follow whenever I experience random disconnections with my controller.

Step 1: Power Drain (CONTROLLER)

1. Remove the batteries on your controller even if it's turned on

2. Press and hold the Xbox button for 10 seconds. This will 1 the remaining power.

3. Wait 2 minutes.

4. Insert the batteries back into the controller

Step 2: Power Drain (XBOX)

1. Make sure that your console is turned on then unplug the power cable at the back to turn it off.

2. Press the power button for about 15 seconds even though it's already off. (This will remove the remaining power on your Xbox)

3. Wait for 2 minutes and plug the power cable

4. Turn on console and wait for the dashboard to appear

5. Turn on controller then test

Hope this helps. Let me know if you need further assistance. Thanks!

Hi Maranda Felipe

Thanks for reporting this issue in Microsoft Answers.

I understand that you are having trouble with your Xbox Series X controller frequently disconnecting, and I understand your confusion.

For the issue of your Xbox Series X controller frequently disconnecting during gameplay, you can try the following solutions:

1. Ensure that both your controller and console are updated to the latest firmware version.
   
2. Use the Xbox Accessories app to recalibrate your Xbox controller and add a profile.
   
3. Try re-pairing the controller by pressing the pairing buttons on both the controller and the console.
   
4. If the wireless connection is unstable, you can try connecting the controller to the console using a USB cable.
   

If the above methods do not resolve the issue, you can test the controller on other devices to check if the problem persists. If the issue occurs on multiple devices, it is recommended to submit a service request for further inspection.

We look forward to hearing back from you.

Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

Hi there! This is Virginia O.

I understand that you are experiencing issues with your controller being disconnected during gameplay.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please do a hard restart. Please hold the power button for about 10 seconds until it turns off completely, then turn it back on.

And then reset and re-sync. Press and hold the Xbox button on your controller for about 6 seconds to turn it off, then turn it back on. Press the Pair button on both the console and the controller to re-sync them wirelessly.

Next it to try using a different controller and check if it works.

If none of these steps work, please reach out to Xbox Support: https://support.xbox.com/en-US/contact-us to see further assistance.

Thank you for your cooperation and have a great day!

Hi Neda Fortman



Thanks for reporting this issue in Microsoft Answers.



I understand that you are having trouble with your Xbox Series X controller frequently disconnecting, and I understand your confusion.

For the issue of your Xbox Series X controller frequently disconnecting during gameplay, you can try the following solutions:

1. Ensure that both your controller and console are updated to the latest firmware version.
   
2. Use the Xbox Accessories app to recalibrate your Xbox controller and add a profile.
   
3. Try re-pairing the controller by pressing the pairing buttons on both the controller and the console.
   
4. If the wireless connection is unstable, you can try connecting the controller to the console using a USB cable.
   

If the above methods do not resolve the issue, you can test the controller on other devices to check if the problem persists. If the issue occurs on multiple devices, it is recommended to submit a service request for further inspection.

We look forward to hearing back from you.

Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.