Xbox Series X Controller - Can’t Create a Return

JimS117 · Jan 16, 2022

My Xbox Series X controller has started to experience really bad stick drift. I’ve tried creating a return but when I’m creating the return I always see an error message when selecting my address. I tried creating a ticket with Microsoft through their chat bot which said an agent would call me within 1 minute, it’s been 3 hours and still no call. Has anyone had these issues with Xbox/Microsoft’s returns process? If so does anyone have any suggestions what I can do next? Seems almost like they’re just trying to put you off returning the item lol.

The controller is also only 3 months old, it’s been registered with Microsoft and is still in warranty. Seeing stick drift already is very poor, especially when a replacement would set you back £55.

:)

Jesse E'

Sorry about that. I'm afraid only support can assist you with this issue

JimS117

No problem, thanks for your help and time Jesse.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You'll need to contact Xbox Support so they can help you create the repair order as there seem to a bug on the website. You can contact support here https://support.xbox.com/contact-us

JimS117

Hi Jesse thanks for the reply.

I’ve tried using that link but there isn’t any phone numbers to call or a support email. Everything just takes me to the chatbot who sets up a call which I never receive.

JMND1

Thanks for the reply, Fernando, but I’m trying to track down information about the regular old stock series x controller that you get with the console. The story you linked to discussed two new controllers (at least the colors are new). If anything, this story would have to confirm that the regular old series x controller is NOT PCR, since using PCR on these new controllers is deemed newsworthy. Anybody else have any idea here? I have a hunch that the whole thing (the regular series x controller) is made with ABS, but I can’t seem to find any information that supports that guess.

Xbox Series X Controller - Can’t Create a Return