Xbox Series X controller broken headphone jack

Discus and support Xbox Series X controller broken headphone jack in XBoX Accessibility to solve the problem; The headphone jack on my controller is broke. I have already tested the headset in a different device. It is not letting me create a support ticket to... Discussion in 'XBoX Accessibility' started by BobWithAVeg, Jun 14, 2021.

  1. BobWithAVeg
    BobWithAVeg Guest

    Xbox Series X controller broken headphone jack


    The headphone jack on my controller is broke. I have already tested the headset in a different device. It is not letting me create a support ticket to exchange my controller (with warranty) and when trying to contact a live agent it keeps asking me to re-enter my phone number.

    This is making it unnecessarily difficult to resolve my issue.

    :)
     
    BobWithAVeg, Jun 14, 2021
    #1
  2. SuffaInYaUndies Win User

    Can Anyone Else Still Hear Game Chat While in Party Chat?

    Maybe the headphone jack is broken off in the controller?
  3. XBF Meryem R Win User

    Xbox Series X controller broken headphone jack

  4. XBF Meryem R Win User

    Xbox Series X controller broken headphone jack

    Hello there!

    Sadly in this case those are the only steps I can provide you with which help you resolve the issue. Please keep on trying both the website and contacting support.

    The websites are both working just fine right now.
  5. BobWithAVeg Win User

    Xbox Series X controller broken headphone jack

    Hi,

    I already tried using different browsers on my computer. And have tried it on my phone browser.
  6. Obsessive Power Win User

    How to use Xbox Elite Series 2 audio jack while wirelessly connected to Win 10 PC?

    Hi,

    The 3.5mm headphone jack on Xbox One/Series X|S controllers (including Elite controllers) does not work when connected via Bluetooth. It will only work via USB or the official Xbox wireless adaptor.
Thema:

Xbox Series X controller broken headphone jack

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