Xbox Series X Connectivity Problem: Wireless Controllers and Wireless Headsets Randomly...

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

The problem is not with any XBOX console, but when you use the headset with Windows 10. Only on PC you have such problems.

Yes, it's connected with xbox wireless adapter.

I have XBOX SERIES X and there is not problem there.

Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

This is so frustrating after spending upwards of $600 for this setup.

Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

• Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
  
• Return the Microsoft Wireless Headset and get a 3rd party headset.
  
• Warranty the Series X if the problem lies with specific hardware units.
  

Thanks for you insight.

Hello,

There isn't a specific adaptor for the Series X/S controllers for PC. The current adaptor works just fine with these newer controllers, however it is now in very short supply. There are third party ones available that do the same thing.

The Xbox 360 wireless controllers use a different WIFI protocol, they need their own Xbox 360 wireless Gaming Receiver.

Xbox One and Series X/S controllers can be connected to PC via Bluetooth, but headsets will only work with the Xbox One adaptor (or a third party version), they won't work when the controller is connected via BT

Hello,

What console are you referring to - Xbox 360, Xbox One or Series X|S? What exactly happens when you try to connect/sync the controller?

For Xbox 360:

Connect a controller to your Xbox 360 | Xbox Support

Xbox 360 Wireless Controller disconnects or can’t connect | Xbox Support

For Xbox One and Series X|S:

Connect an Xbox Wireless Controller to your console | Xbox Support

Troubleshoot your Xbox Wireless Controller | Xbox Support

Hope this helps.