Xbox Series X - Conarium (and others) won't launch Error: 0x82d40005

argonwow · Apr 26, 2021

I recently purchased this game along with a few others on the Un-Halloween sale:
Conarium

Allison's Diary: Rebirth

Perception

The Last DeadEnd

The Last DeadEnd launches and plays fine but the other games immediately go to the "Do you own this game or app?" notification upon launching (about 1-2 seconds after the loading screen pops up)

I have tried a full restart of my console, removing my profile and adding it back and I have checked to make sure the purchases went through even though the other game paid for in the same cart clearly did.

I am currently attempting to reinstall to see if that helps.

The strange thing is when I go to the store on my Xbox (prior to uninstalling) it gives me the option to install the game instead of telling me it is already installed.

Also, Perception worked fine after I purchased and installed it yesterday and now it's this ****.

UPDATE: Reinstalled the games and the problem persists, including the store telling me the games are not installed.

Edit: Seems to be an issue for others with different games they just purchased as well.

:)

XBF Zineb F

Hello there @argonwow, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

JaredRangel

Ok I have both versions of GTA downloaded on my series x the Xbox one version works fine on the series x I then downloaded the series s/x version on the series x I then launched the game and it gives the error message

pjameleven

The backwards compatibility team is working on the Series X so there won't be anymore games from the 360/original Xbox made back compatible until after the Series X launch.

That said, I would love to see Gotham City Impostors made playable on the Series X. That game was so much fun!

SammyVS

I'm Samy an independent advisor. Welcome to the community. How are you?

You will only be able to download the Xbox Series S/X version on an Xbox Series S/X. Do you get an error message when trying to launch the Xbox One version?

Mister Beep

Hey Venom,

Sorry to hear the game won't load on your Xbox One X. Are you receiving a specific error message and error code when you launch the game? Is the game disc or digital? Are other games loading fine on your Xbox One X?

Keep us posted with that information so we can further assist.

Xbox Series X - Conarium (and others) won't launch Error: 0x82d40005