Xbox series X can't cancel order

Discus and support Xbox series X can't cancel order in XBoX Sales and Promo to solve the problem; I ordered the Series X on launch night and the email said it wasnt going to ship until late December. I called to cancel but was told they couldn't... Discussion in 'XBoX Sales and Promo' started by DavidMc2020, Nov 13, 2020.

  1. DavidMc2020
    DavidMc2020 Guest

    Xbox series X can't cancel order


    I ordered the Series X on launch night and the email said it wasnt going to ship until late December. I called to cancel but was told they couldn't cancel the order. The controller arrived today and i called to return it. After an hour on the phone they
    said it would be 5-7 business days just to get a return label! Are you serious? And still can't cancel the Xbox that isn't going to ship for over a month. Their only option was for me to call my credit card company and stop payment. Come on Microsoft, this
    is absolutely ridiculous. Seriously, this is the best you can do?! Never again.

    :)
     
    DavidMc2020, Nov 13, 2020
    #1
  2. SwordofWhedon Win User

    I bought hogwarts legacy deluxe edition

    All Deluxe orders were cancelled as it contains the Xbox One version, and the date was changed on that to April

    Pre-orders with the new dates of fulfillment are now open and you can re-order the game

    "The cancellation is due to the delay of the release of the Xbox One version which is included with the Digital Deluxe Edition for Xbox Series X|S. You'll be able to pre-order again and play when the game launches for the Series X on February 10th, 2023!”

    https://twitter.com/WBGamesSupport/status/1610870920855396354?s=20&t=tzS-NDXpwYaGjaTSpi8NqQ
  3. Smwutches Win User

    my son bought (pre ordered) the x box one s Harry Potter Legacy version but has since saved enough and wants to buy an x box series X .. will the Xbox one version work on the series X?

    Yes it will, it just won't look as good as the Series S/X version. If he hasn't been charged yet, he can also cancel the pre-order and purchase the Series S/X version instead.
  4. DJ SOSA NYC Win User

    Xbox series X pre-order canceled

    Same thing happened to me. It just vanished. Pre order for the series x was there until today. I got no notification of the pre order getting cancelled either.
  5. SwordofWhedon Win User

    Hogwarts Legacy unavailable?

  6. SwordofWhedon Win User

    Hogwarts Legacy pre-order cancelled

    Here is the answer

    “The cancellation is due to the delay of the release of the Xbox One version which is included with the Digital Deluxe Edition for Xbox Series X|S. You'll be able to pre-order again and play when the game launches for the Series X on February 10th, 2023!”

    https://twitter.com/WBGamesSupport/status/1610870920855396354?s=20&t=tzS-NDXpwYaGjaTSpi8NqQ
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Xbox series X can't cancel order

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