Xbox Series X Broken HDMI Port

ElliotYeates · Mar 1, 2021

So I managed to accidentally break my Series X HDMI Port, yanked it out at a weird angle with my leg. I go to the repairs website and no matter the physical damage I need to pay £300 to have it repaired? Or replaced whatever it is they do? Because the console is so new I definitely don't want to risk taking it to 3rd party but it's what I assume is a simple soldering job to put a new HDMI port in?

I scrolled through forums and posts of people with similar issues all saying they've had to cough up the money because they don't trust it being fixed elsewhere but I cant justify paying that amount of money for a tiny amount of damage and a simple fix. What can I do? I've tried going through the phone get speak to a real human about how I can get it fixed but it's impossible. I'd had the console 3 weeks and been without it now for almost a month and a half because it seems impossible to find a suitable solusion.

Attatched is the best possible picture I could get of the damge inside the console, I'm not an expert but just looks like a pin on the end is snapped off and is still in the end of the cable.

I'd love some help on how I can get this sorted quickly without having to pay £300 for what you can see is absolutely tiny damage, thanks.

:)

ROBIN H 25

And what if I buy a cable will it work

The Xbox Series X will come with a HDMI 2.1 cable,

But whether you use a HDMI 2.1 cable or not, the HDMI port on the TV needs to be HDMI 2.1 to achieve the 120hz refresh rates at 4K.

using a HDMI 2.1 cable on a TV port with HDMI 2.0 will still only limit the Xbox Series X to 60hz refresh rates.

[table][tr][td]Xbox Console HDMI Port[/td][td]HDMI Cable[/td][td]TV HDMI Port[/td][/tr][tr][td]Xbox Series X, HDMI 2.1[/td][td]HDMI 2.1[/td][td]HDMI 2.1 = 4K at 120hz[/td][/tr][tr][td]Xbox Series X, HDMI 2.1[/td][td]HDMI 2.0[/td][td]HDMI 2.1 = 4K at 60hz[/td][/tr][tr][td]Xbox Series X, HDMI 2.1[/td][td]HDMI 2.1[/td][td]HDMI 2.0 = 4K at 60hz[/td][/tr][/table]

SpookyOrbit

Thank you Alice for the quick response.

Do I continue holding the power button along with the SYNC and EJECT buttons, or just press the power button? I tried exactly how you said and only got one power up tone after 30 seconds of holding.

Edit: The two power up tones only happen if you are holding all three buttons.

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Since you've already tried using a different TV and HDMI Cable and the issue still persist, I'm afraid the console needs a service. But I still suggest to keep on trying this.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button and the EJECT button and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

There's a high chance that this will work since you are still hearing a sound from the console.

I hope this helps. Feel free to ask back any questions and keep me posted.

ImAice

You only need to press the power button.

CharlieOrvis

Wow. Mine looks exactly the same . Only had my Xbox 1 day and it broke just like yours. So pissed off

Xbox Series X Broken HDMI Port