XBOX SERIES X BLUERAY/DVD NOT LOADING

Still not running. It says the same message, "The Xbox 360 title isn't installed. You can reinstall it (...)"

I already reinstalled, and reinstalled again. Perfect Dark is not working, simply not working. Conker's Bad Fur Day is fine, PD Zero is fine, but the 1st PD, not fine. I bought it digitally on the Microsoft store and it's an Xbox Series S (not 360, One, Series X.. it's the full digital (no cd/dvd/blueray) brand new Series S. The system is up to date.

I would send the unit back to the store for replacement, blueray drives have 2 laser lenses one for blueray and one red laser for cd/dvd discs, could be the blueray one is out of alignment or another issue, also blueray discs are a smidging thicker than
dvd discs. Definately send it for repair.

my xbox one s played ok on dvd/blueray, until I got an update for blueray player app, now getting error message

I think Xbox Lockheart will be the Series S XBOX with a little more power than the current XBOX One X (Scorpio). I think on the basis of Lockheart there will also be an XBOX Series C in the form of a cube (half height like the Series X) since the Blueray
drive will be missing here.

Either xbox 360 cannot support the dvdXbox 360 cannot play blueray dvd's or their is something wrong in the dvd reader in the xbox.