Xbox Series X blanks screen when exiting HDR on 4K60Hz

/u/Periferisk · Nov 15, 2020

Got my Series X a few days back, and I'm experiencing a really annoying problem. Are anyone seeing the same - and/or have any solutions?

I'm running at 4K60Hz as my LG-B6 TV can't go higher, and though a Denon X3700H receiver. I can start games or apps with HDR capabilities just fine, and the TV flashes the "HDR" image in the corner. Everything looks really good. But when I exit either back to main-screen on the console, or e.g. in the Disney+ app stops a HDR movie and enter the selection-screen, the screen goes blank about 75% of the times. Meaning, it is not every time the problem happens, but most. If I then power-cycle the receiver, the picture comes back.

Now this could be either Denon's or Microsoft's fault. But I still have my Xbox One X, and if I try the exact same thing, using the same cable etc, I can't reproduce the problem in anyway.

The problem appears the same with Gear5, Forza, Netflix, Disney+.

The Series X has "discovered" that my TV are not capable of running 120Hz, when I look in the settings so I don't think this is caused by the known chipset-err in the Denon. If so, the problem ought to happen with the One X also.

Regards, Periferisk

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TommyPedro

Hi yes make difrent hdmi 2.0 or.2.1 on 60 hz 2.0hdmi support max 4k60hz lower croma 420 and 422 and hdr. HDMI 2.1 FRL support 4k 60hz 444 croma and hdr I spend some money for new setup to support 4k 60hz 444 hdr that need hdmi 2.1 because is 20.5 gbps does xbox series x switch betwen 2.0 on 60hz and 120hz is hdmi 2.1 thanks

sandy the hippy

Hdr troubleshooter

Blank screen troubleshooter

Try the suggestions in these troubleshooters, and see if any steps rectify the issue

ROBIN H 25

I had the same / similar issue with my old 4K 60hz none HDR / HDMI 2.0 monitor when watching movies and some times in games with the Series X,

As soon as i upgraded my monitor to a 4K 144hz monitor that has HDR / HDMI 2.1 ports, i no longer had this problem,

I'm not sure what the problem is, but my guess is that the HDMI 2.1 port on Series X doesn't play well with HDMI 2.0 port of monitors, or it's the Series X trying to force HDR on, even if the monitor does not have / support HDR and the HDR in Series X menu's is turned off.

BwwwJ1st

I am experiencing the same screen blanking and being kicked out of HDR mode then screen returning with HDR. I noticed this playing on Streets of Rage 4, on PC game pass beta (just in case a moderator is wanting to replicate), when game bar pops up an
overlay for an achievement. Funny thing is i turned off Windows game mode and game bar and still had the screen blanking and loss of HDR. I am going to try disabling their services next. I hope this gets fixed.

MarkKing13

The only in-game option is to hit 'Y' to upgrade to Series X/S. But that takes you to a blank screen in the store.

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