Xbox Series X Audio Quits Working

cDarby9 · Apr 25, 2021

Xbox Series X audio quits working quite regularly. I have my xbox in instant-on mode and every few days or so after turning it off at night when i turn it back on the next day there is no audio. I have to cycle my xbox (hold button for 10 seconds or so) and then it comes back without adjusting a single thing on my tv. I run 4k 120hz too. Ive lost count how often this has happened. It’s incredibly frustrating and i can’t find anyone talking about it. Any suggestions???

:)

XBF Houmaidi O

Hello @cDarby9! I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend checking the link blow to troubleshoot the issue:

Troubleshoot sound on your Xbox One console | Xbox Support

If the issue persists after trying all the previous troubleshooting steps, I advice you to place a replacement order for your console using the link below:

Getting your Xbox device serviced | Xbox Support

If you are unable to place a repair order using that link, please contact our live support.

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

SENATOR 265

my xbox series X is playing up i have no game audio for xbox one and series X games, xbox 360 game worked fine, i reset my console kept games and apps and no audio still. i dunno ill call support when i can, Im using samesung 4k hdr qled tv and it worked fine a few hours ago and then just stopped. and last few months been having no menu sound and start up sound too issue now no games audio

RabidStorm02

I’m not sure how to reach these settings, but I’m quite certain it is not an issue with my router. My series x has worked for months before now, and all other devices on the network are working, including my Xbox one and Xbox one x. I have been having this issue since roughly the time that my series x last updated, is it possible that the issue is an overlooked bug in the series x OS?

gregkeppeler

I have almost the same problem except the error message says

“if you’re using Xbox series X/S, note that HDMI audio can’t be turned off. In other consoles, either optical or HDMI audio must be on. (0x80bd0009)

Why can’t I turn off hdmi audio on Xbox series x it makes no sense?

CarTzy

Hello AbeAustin,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are experiencing audio issues with your Xbox Series X and your Onkyo TX-NR6050 receiver. This sounds like a frustrating problem, and I will do my best to help you resolve it.

Based on the information you provided, it seems that there might be a compatibility issue between your receiver and the Xbox Series X audio formats. Some possible steps you can try are:

- Make sure your receiver has the latest firmware update installed. You can check this by following the instructions on the Onkyo website: Onkyo | Homepage (onkyo-av.com)

- Try using a different HDMI cable to connect your Xbox Series X and your receiver. Some HDMI cables might not support the bandwidth required for some audio formats.

- Try changing the HDMI audio settings on your Xbox Series X. Go to Settings > General > Volume & audio output > HDMI audio. Try setting it to Bitstream out and see if that makes a difference.

- Try changing the audio format settings on your receiver. Go to Setup > Audio > Audio Format. Try setting it to Auto or PCM and see if that works.

See: Connect your Xbox console to a sound system | Xbox Support

I hope this helps and you can enjoy your Xbox Series X with full surround sound soon.

Xbox Series X Audio Quits Working