Xbox Series X audio lag is not just in GAMES

jesseinsf94122 · Dec 26, 2023

Years have gone by, and nothing has been done about this. The annoying thing is that every time I want to speak to a tech support specialist, it ends up that there is none. The system asks me if I'd like to speak to a gamer. NO, I DO NOT WANT TO SPEAK TO A GAMER. I WANT TO SPEAK TO SOMEONE WHO KNOWS THE INNER WORKINGS AND NOT SOMEONE WHO ONLY KNOWS HOW TO TWEAK SETTINGS.

That being said, the audio lag issue is not only with games, but also with streaming services like Amazon Video, Max, Paramount Plus and others. As you should know, I didn't say Netflix as Netflix figured out a Band-Aid fix by eliminating the center channel and blending what was in the center channel into the right and left channels

My setup goes like this:

Xbox Series X (using HDMI 2.1 connection) -Samsung Neo QLED 4K Smart TV (2022) (QN85B) - Bowers and Wilkins Panorama 3 soundbar (using eARC connection)

I've tried plenty of HDMI 2.1 cables (even the ones that came with the products)

On my TV, I've tried default audio and video settings and recommended setting with no success

I reset all to factory settings which erases everything and brings all settings back to the states as if you have just opened the box and begun setting everything up.

The audio lag settings in the TV don't work.

Also, the firmware on all three products is up to date.

If someone knows a fix then please do tell, otherwise there is no need to reply to this. Anyway, in the end I hope MS with take notice and fix this years long issue

:)

Don Schellhammer

I am have an audio lag on YouTube TV series X

Don

jesseinsf94122

I'll reply with the answers when I get home.

Kathy A.

Hello jesseinsf94122,

Thank you for posting in Microsoft Community.

Based on your description, you are experiencing audio lag issues with your Xbox Series X. As a Microsoft customer support agent, I can assure you that we take all customer feedback seriously and strive to provide the best possible support.

Regarding your issue, have you tried connecting your soundbar directly to your Xbox Series X instead of through your TV's eARC connection? This may help to eliminate any potential lag caused by the TV.

Additionally, you may want to try adjusting the audio settings on your Xbox Series X to see if that helps.

By the way, do you mind testing the audio lag in these setups:

Xbox Series X (using HDMI 2.1 connection) - Samsung Neo QLED 4K Smart TV (2022) (QN85B)
Xbox Series X (using HDMI 2.1 connection) - Samsung Neo QLED 4K Smart TV (2022) (QN85B) - any headset/headphone compatible with Xbox Console

Let me know if you experience same audio lag with the above set up. If yes, this could have something to do with the update of Xbox Series X and reporting this concern to the Team Xbox will help as they would replicate and investigate the issue. However, if this issue happens only when using the soundbar you may need to look for settings for the soundbar to produce the audio without lag (delaying) it.

We have notice that you've done extensive troubleshooting for your audio set up and yet the audio lag persists. You may try the troubleshoot audio steps from this support article: Troubleshoot audio on your Xbox console | Xbox Support. If you already performed this then, consider consulting your soundbar manufacturer for performance specifications.

Sincerely,

Microsoft Community Moderator

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

SENATOR 265

my xbox series X is playing up i have no game audio for xbox one and series X games, xbox 360 game worked fine, i reset my console kept games and apps and no audio still. i dunno ill call support when i can, Im using samesung 4k hdr qled tv and it worked fine a few hours ago and then just stopped. and last few months been having no menu sound and start up sound too issue now no games audio

Xbox Series X audio lag is not just in GAMES