Xbox series X audio help from turtle beach recon 70 headset

This is a link for an article by Turtle Beach for the issue with the Recon 70 headset: Recon 70 - Xbox
One Audio Issues

I hope that this helps to clear up your problem.

Keep Calm & Game On!

Hi Victoria,

To successfully set up your headset on Xbox One, refer to these guides for your specific model:

Recon 70 - Xbox Setup | Turtle Beach Support

Recon 70 - Quick Start Guide | Turtle Beach Support

If you still experience any audio issues even after verifying all the settings are correct, then go through the troubleshooting steps here:

Recon 70 - Audio Issues on Xbox One | Turtle Beach Support

You can also install the Turtle Beach Control Center to update the headset firmware, which would address and resolve most errors, as well as improve overall performance. This app is available on Xbox One, Series X|S and PC. More info with the status on the latest update versions here:

Turtle Beach Control Center App - Firmware Updates

If you have any further questions regarding this, it would be best to contact Turtle Beach Support directly (submit a request via email) for assistance. You can also always reach out to the support team on Twitter @AskTurtleBeach for advice. They should be able to confirm anything and can point you in the right direction if you send a DM.

Hope this helps.

Im having the same issue with turtle beach recon 70 headset. Any help with this would be great

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Hello Bex V, My name is Khaji I am the independent advisor and I will be happy to help you today.

If the audio mixer settings on your Xbox Series X are greyed out, and you're unable to adjust the game audio volume while using your Turtle Beach Stealth 600 Gen 2 headset, here are a few steps you can try to troubleshoot the issue:

1. Ensure that your Turtle Beach headset is running the latest firmware version. Visit Turtle Beach's official website and download any available firmware updates specifically designed for your headset model. Follow the provided instructions to update the firmware.

2. Confirm that your Turtle Beach Stealth 600 Gen 2 headset is fully compatible with the Xbox Series X. While the headset may have worked fine with your previous Xbox One S, it's essential to verify its compatibility with the newer console. Check Turtle Beach's website or contact their support to confirm compatibility.

3. Perform a full power cycle of your Xbox Series X. To do this, hold down the power button on the front of the console for about 10 seconds until it fully shuts down. Afterward, unplug the power cord from the back of the console, wait for a few minutes, then reconnect the power cord and turn on the Xbox again. This can help clear any temporary software glitches.

4. On your Xbox Series X, go to the Settings menu. Navigate to "General" > "Volume & audio output." Check the audio settings and ensure that the correct audio output device (your Turtle Beach headset) is selected. Make any necessary adjustments to the audio settings, such as enabling or disabling features like Windows Sonic or Dolby Atmos.

5. In the Xbox settings, go to "General" > "Volume & audio output" > "Headset audio." From there, select "Reset headset audio options" to reset the audio settings specific to your headset. This can help resolve any conflicting settings that may be causing the issue.

6. If you're using a wireless Xbox controller with your headset, make sure it has the latest firmware version. Connect the controller to your Xbox Series X using a USB cable and follow the on-screen prompts to update the controller's firmware.

7. If possible, test your Xbox Series X with a different headset to see if the issue persists. This can help determine if the problem lies with the headset or the console itself. If the audio mixer settings work fine with another headset, it suggests an issue with your Turtle Beach headset.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.