Xbox series x audio goes out when switching from hdr to sdr and vice versa

Discus and support Xbox series x audio goes out when switching from hdr to sdr and vice versa in XBoX on Consoles to solve the problem; Been having this issue for a few months with my series x. Microsoft needs to address this issue and acknowledge its existence and fix it.... Discussion in 'XBoX on Consoles' started by GamerPrawfet, Oct 30, 2022.

  1. GamerPrawfet
    GamerPrawfet Guest

    Xbox series x audio goes out when switching from hdr to sdr and vice versa


    Been having this issue for a few months with my series x. Microsoft needs to address this issue and acknowledge its existence and fix it.

    :)
     
    GamerPrawfet, Oct 30, 2022
    #1
  2. SwordofWhedon Win User

    Xbox series x audio goes out when switching from hdr to sdr and vice versa

    That would be the problem with your TV or sound equipment re-syncing to the signal when the resolution changes. There is nothing they can do to fix this
  3. Kathy A. Win User

    Xbox series x audio goes out when switching from hdr to sdr and vice versa

    Hi GamerPrawfet,

    We hope you are doing well. Thank you for posting in Xbox Forums.

    We understand your sentiment with the audio when switching out from HDR to SDR on an Xbox Series X. This is not the experience that Microsoft wishes you to have. Let us check on this together and sort this out in timely manner.

    To better isolate your issue, we would like to ask for few questions:

    1. May we ask for further details about this switching from HDR to SDR?
    2. Based on your description, you are having issue for few months now. May we ask if you already sent a report to Team Xbox?
      • If you haven't, do you mind reporting it now? Please include screen recording of the issue you are getting.
      • You may follow the steps below:
        • Install Report a Problem app from Microsoft Store in Xbox Console.
        • Press and hold the Xbox button, select Report a problem and select Report new problem.
        • Please provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.
          Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section “Report a problem with media tracing.”
        • Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
        • If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
        • Enter a short title for your issue that will include [Xbox Forums]
        • Enter a description of your issue. Consider the following questions when deciding what details to include:
        • What is the problem or unexpected behavior?
        • What steps did you take to encounter the problem?
        • What additional software, hardware, or accessories were you using when you encountered the problem?
        • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
        • Select Submit. It can take several seconds for your problem report to send.
        • Once complete, post the title of the bug report along with the submission date in this thread.
    We look forward to your response.

    Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Kathy A. Win User

    Xbox series x audio goes out when switching from hdr to sdr and vice versa

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
  5. MANU85mdr Win User

    Xbox Series X 4K HDR blu-ray to SDR bug

    Thank you for your answer, but I think you did not understand my question. To sum up: 4k doesn't matter.

    The problem is that hdr blu-rays work fine on ps5 (good colors).

    So the HDR to SDR conversion is correct. But on xbox series x, in comparison with ps5, the picture is too dark.

    So the HDR to SDR conversion on the xbox series x is bugged. I don't think it's a washout color issue.
  6. Just a Volunteer Win User

    Can I use a Xbox 360 controller or something like it and connect it to my Xbox series x

    No, x360 is not compatible with X Series and vice versa.
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Xbox series x audio goes out when switching from hdr to sdr and vice versa

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