Xbox Series X and PDP Media Remote Power/Home button not responsive

Confirmed my issue has resolved since updating to Version: xb_flt_2109co.210826-2330.

Having the same problem. Both the original Microsoft Xbox Media Remote and the new PDP remote. The xbox buttons will turn the console on, but are otherwise unresponsive.

I'm Samy an independent advisor and I'll be helping you

How are you?
Clean your console's MAC
Network Settings> Advanced Settings> MAC Address and Clear.

If the problem persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.
In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>
Settings> System> Console Info> Reset Console

***Do not reset your console without having your email and password.***

Got it, mate. I checked the update notes and it's a known issue, they're investigating and working on a solution.

Hello and thank you for the response.

Following the step provided I did not have this exact "Network Settings> Advanced Settings> MAC Address and Clear." But I did have Network Settings> Advanced Settings> Alternate MAC address> MAC Address and Clear.

After completing the above the issue is still present.

I then completed the Console reset and this also did not resolve the issue.

I just want to make sure it's understood the issue being reported is with the PDP remote itself, see the below image for reference.